LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Very happy with service and delivery process. Tracking was available and items delivered within the specified time frame.”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“I ordered cotton joggers that looked great on their website but received a very cheaply made polyester imitation. What a complete rip off. Disgraceful! Worse still I have to pay return costs for postage. Terrible company. Please avoid at all costs.”

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Posted 2 years ago

“The fabric of the clothes was really cheap looking and despite using the sizing guide were completely the wrong size. The returns policy is very unusual compared to the returns policy of other online companies I have used…I was actually expected to pay the postage to China??? Also I only had 7 days in which to return them, when other companies allow much longer. Because I was working I could not keep within this time frame. I therefore did not return the clothes.”

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Posted 2 years ago

“Very good customer service with brilliant regular update”

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Posted 2 years ago

“Great website with so much choice. I purchased a great phonecase & from placing the order right through to delivery I was able to track where my order was up to. Case was great quality & perfect fit”

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Posted 2 years ago

“The items i purchased were very good quality and fitted very well, it was worth the wait for the delivery, i will use the seller again”

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Posted 2 years ago

“Absolutely perfect”

LightInTheBox 5 star review on 1st March 2022

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Posted 2 years ago

“Pleased with my purchase when it finally arrived. Delivery took far to long”

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Posted 2 years ago

“poor sizing, poor quality fabric too many synthetic fibres badly finished. The whole parcel, 4 garments are going to charity shop.”

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Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25354125, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Kept up to date with delivery progress. Dresses arrived as planned and look great!”

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Posted 2 years ago

“The item I ordered did not look anything like the picture and when I tried to get a refund unable to make contact with customer service was unable to do so very dissatisfied customer”

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Posted 2 years ago

“excellent product and excellent team got my order deliverd in right time .all the items were of high quality as it was promised .keep it up team.”

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Posted 2 years ago

“Pelayanan sangat bagus, harga sesuai, pengiriman cepat, dan untuk pengembalian barang atau uang mudah dan cepat.”

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Posted 2 years ago

“They are a trustworthy company that delivers its goods on time. The items are of high quality, and the purchase process is simple and safe. From personal experience, I highly recommend it.”

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Posted 2 years ago

“Disgusting cheap Chinese knock off goods. Even has fake trust pilot reviews. Scam”

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Posted 2 years ago

“Excellent service and quality items”

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Posted 2 years ago

“Ordered goods and they never arrived after weeks of e mailing. I contacted paypal to open a dispute with the company And I won the case and PayPal refunded my money.”

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Posted 2 years ago

“The pictures of their website are nothing to the real quality of their clothing. The pictures are deceitful of the quality they depict from what it really is. Disappointing, they don't accept returns. Won't ever purchase from them again.”

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Posted 2 years ago

“Totally inept. Wrong size, awful collar on a supposed to be no collar shirt. Cheap rough fabric. Company is hard to contact. All three shirts are wrong. I plan to donate them to a favorite charity of mine. Do not do business with these people.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews