LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,110 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“LightinTheBox offers nice service, make online shoping easy as peeling a banana and you guys are doing amazing job, thanks so much For your delivery”

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Posted 4 years ago

“Lightinthebox offer one of the best amazing Service, lightinthebox is real and reliable. I love them and highly recommend to anyone that need their service.”

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Posted 4 years ago

“Lightinthebox offer one of the best amazing Service, lightinthebox is real and reliable. I love them and highly recommend to anyone that need their service.”

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Posted 4 years ago

“Lightinthebox offer one of the best amazing servuce, lightinthebox is real and reliable. I love them and highly recommend to anyone that need their service.”

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Posted 4 years ago

“Shopping online has always been a big challenge for most people. Personally I had the online shopping phobia until I ordered a watch online on LightInTheBox and it was delivered exactly what I ordered and on time. Thanks so much”

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Posted 4 years ago

“Shopping online has always been a challenge to almost everyone. I have always feared to shop online until I came across LightInTheBox. I ordered a watch online for my friends birthday and they delivered exactly what I ordered and on time proving my fears wrong.”

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Posted 4 years ago

“Ordered an oil painting, got it in a few days. Had some troubles with taxes and plastic protectors that are stuck to the painting. Customer service responded quickly and cooperative, took responsibility. Got a refund for the painting, shipment and taxes.”

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Posted 4 years ago

“Shopping Only can be sometimes very annoying but ever since I discovered Lightinthebox I have so far change been amazing by the wonder experience I have had with them,You guys are doing an amazing work,thank you so much”

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Posted 4 years ago

“The customer service responds so quickly and indeed assists. The price tag is also very very affordable. Im giving it a five star rating because of the quick response of the customer service”

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Posted 4 years ago

“the customer service responds soo quickly, and it is very very affordable and the price is soooo cool. i simply love it. Im giving it a five star rating because of the price and the the quick response of the customer service. I just love it”

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Posted 4 years ago

“quality of material not .what is shown in picture , when it came it was polyester. Couldnt be bothered to mess about sending back kept dress . wouldnt recommend .”

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Posted 4 years ago

Dear customer, We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort. Thank you for your understanding and cooperation in advance.

Posted 4 years ago

“The site is extremely fantastic..I find it really cool and amazing seeing the customer service addressing my issue without wasting time,the price of products are awesome and affordable also the delivery services are amazingly fantastic... they deliver fast without any delays.”

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Posted 4 years ago

“The site is fantastic.I find it really cool and amazing seeing the customer service addressing my issue without wasting time,the price of products are awesome and affordable and the delivery services are incredibly amazing... they deliver fast without any complaint.”

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Posted 4 years ago

“This has been an amazing website I have come across as they render quick delivery service and always available for the customer”

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Posted 4 years ago

“This has been an amazing website I have ever come across. The delivery is never disappointed and 24/7 customer response. Can't ever stop my ordered on this platform.”

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Posted 4 years ago

“Wow I like the experience. The customer service is on another level, I haven't seen this elsewhere. You are the best if asked to choose between you and other competitors I would choose you over and over again. Thanks so much for always being there for me and fellow customers.”

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Posted 4 years ago

“Wow!!! Didn't believe myself until I visited and used this site....I find it really cool and amazing seeing the customer service addressing my issue without wasting time,the price of products are awesome and affordable also the delivery services are fantastic... they deliver fast with any complaint.....Do well to patronize....I recommend this for others ....Rated 5 stars 🌟”

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Posted 4 years ago

“The T-shirt designs were just owesome.i loved the fact the graphics were not overdone. I can say that the price were pocket friendly and I will not hesitate refering anyone. Lighting Thebox keep it up!”

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Posted 4 years ago

“The T-shirt were just wow! I love the graphics.i like the fact that they were not overdone. Truly I can say that the prices were market friendly and I cannot hesitate referring any one. Lighting TheBox keep it up”

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Posted 4 years ago

“This platform is took online shopping to the next level unlimited brand variety goods and shipment to almost all the countries in the world and wonderful customer service if you do online shopping this pandemic time i really recommend you this.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,110 reviews