LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“LightInTgeBox offers a great selection of clothing styles at a reasonable price. There is good customer service for any queries you may have and the website is easy to use with tracking facilities for your orders progess.”

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Posted 2 years ago

“So far I've been happy with there items great prices If that changes I will write another review ..”

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Posted 2 years ago

“A lovely dress that I have bought for a future cruise.the fit is perfect.I also bought shoes that are at least 2 sizes too small”

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Posted 2 years ago

“Howdy folks and thanks for the reward offer at the moment tough I carnt stop laughing mmmm the.mens pants down 20% nice offer but I'll keep mine up for now but thanks for the offer cheers”

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Posted 2 years ago

“Jacket Pocket lining has torn after only worn three times”

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Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced. First, we need a more specific statement of the problem or photos/proof which can show us the problem, could you please upload some photos or state the details as the following details So that we can confirm the problem as soon as possible and arrange the return procedure. We are looking forward to hearing from you. Thanks a million for your kindly cooperation. Sincerely, Customer Service

Posted 2 years ago

“It's good to know all the top brands are still providing the goods.”

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Posted 2 years ago

“Great clothes. Good prices and nice patterns.”

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Posted 2 years ago

“Great service, the guys kept me fully informed of where my parcel was & when it would arrive. Flawless service.”

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Posted 2 years ago

“So far quality of products has been good,delivery does take a while but postal strikes could have affected that.”

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Posted 2 years ago

“Very pleased with the long sleeve cycling jersey I ordered. It arrived quickly from within the UK, looks good, fits well and is comfortable. I'd be happy to buy from them again.”

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Posted 2 years ago

“Dress was lovely but arrived to late for the wedding but will be keeping it thank you”

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Posted 2 years ago

“The merchandise is good quality and the buying process is quick and easy,followed by delivery a few days later.Very happy*****”

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Posted 2 years ago

“I often buy things from LightInTheBox. The choice is very big and incredibly interesting. I don't have to wait too long for delivery (usually less than 2 weeks). Unfortunately, sometimes the clothes differ a little in the color in the picture than they are in reality, but this is the only drawback. Besides, LightInthebox has excellent customer service, I really recommend it:))”

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Posted 2 years ago

“Very happy with my purchase true to size and good quality”

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Posted 2 years ago

“Great products, lots of offers.”

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Posted 2 years ago

“Very nice, very good”

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Posted 2 years ago

“Ordered a dress for a wedding..was bit worried has company not in UK...well happy with my item and very good price's...would definitely recomend”

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Posted 2 years ago

“It's a very smart top which can be used to go out. It's as it appears on line.”

LightInTheBox 5 star review on 4th October 2022

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Posted 2 years ago

“Excellent company to deal and the ladies' handbag came on time. Having said that, I do not want a continual bombardment of adverts coming from the app on my phone to purchase further items. If I want something, I will purchase it. Because of this continual bombardment I have removed the app from my phone.”

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Posted 2 years ago

“Some good items .hard to return anything .wait forever to get your purchases.i gave up trying to return anything gave it to charity.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,099 reviews