LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,107 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for your way to solve an issue. Your products are very good. Beware to measures. take one or two much more than is specify.”

LightInTheBox 5 star review on 12th January 2021

Helpful Report

Posted 4 years ago

“Splendid customer service, beautiful products I can trully recommend. You can trust the company for sure :)”

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Posted 4 years ago

“The quality of the outfit is very good and just as described, Be careful with the sizes as they are not UK sizes, it is best to go for the custom fit”

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Posted 4 years ago

“I found this site to be easy to navigate. My purchases were good quality for the price I paid. They worked perfectly and I had no issues. I did not have to wait too long for delivery, maybe two/three weeks. I will probably shop in this site again.”

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Posted 4 years ago

“Delivery was good especially as we're on a lock down, quality was good as well,,, I felt the size was OK,,, my dress is a bit tight across the bust and arms or maybe to much wine is to blame”

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Posted 4 years ago

“Image on the t shirt wasn't perfect. Customer services are sorting this issue out.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22597822 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“My first order was delivered on time.really happy”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22597647 in our ticket center and provide a new special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Jullie hebben zeer toffe kleding voor de kinderen. I k heb daar een t shirt gekocht voor mijn kleinzoon zo prachtig.”

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Posted 4 years ago

“I have found the items from LightInTheBox amazing & the delivery is quick, absolutely brilliant. No complaints here.”

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Posted 4 years ago

“All is ok, exept the time. I have ordererd 15 several orders, and 4 only arrived yet! It takes up to 6 weeks from order to arrive. Tht is very long, Amazon only take 4-5 weeks longest by orders direkt from China. Your produkts are good, many of my friends like them. Service is ok, Good luck and a healthy life🙋🌌🌐😷☕😉”

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Posted 4 years ago

“Tout est correct. Sauf une commande pas reçue avec Colis privé, remboursée que partiellement. En général l articles bien....”

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Posted 4 years ago

“Satisfied with my purchase”

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Posted 4 years ago

“There is many good things to find here :)”

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Posted 4 years ago

“This company should be called 💩 in the box. Products very poor quality, if you are lucky enough to receive them. No way to reach customer service. They are scams. I ordered 7 pairs of sandals for my wedding day. 6 pairs for the bridesmaids and 1 pair for myself. Size 7 is more like size 5, very narrow +very poor quality considering the price I payed for them.If they would have fitted there I no way they would lasted a day. As I said there is no way to contact the company, so I get in touch with my bank, thankfully the bank refunded my money.”

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Posted 4 years ago

“I really enjoy ordering from Lightinthebox. The fair prices and shipping make it super easy to buy on this website. Sometimes the shipping takes a while but its normal.”

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Posted 4 years ago

“I was introduced to your Online site three months ago. Since then have made 6 purchases of Mens clothing. All items arrived and excellent style and Quality. More recently you have selected Aust post for international deliveries that are significantly faster”

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Posted 4 years ago

“Produit impec, délais un peut long mais bon”

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Posted 4 years ago

“I ordered a cycling jacket price £19.00. After nearly 3 weeks I had notification from the PO that the parcel needed an extra £11.67 in excess duty to pay before it could be delivered. This 58% custom charge is certainly not made clear on the website. The customer service team refunded the custom charge.”

Helpful Report

Posted 4 years ago

Dear Customer, Please note that your local custom office usually will charge you tax fees for imported products. Being aware of this situation and we would like to offer better service, we started the tax insurance service. As long as customers have paid for tax insurance, we will fully refund the tax. The tax insurance could be paid to the payment page when you place the order: https://www.lightinthebox.com/download/3a39381c-3ae3-4376-8bde-800c4058d8f7 However, you did not pay for this tax insurance, which is why usually we did not refund the tax. Hope you understand it. But we do really want to help you. Our supervisor had conducted Ticket ID=22597460 in our ticket center and provide a Special solution for you. please log in your light in the box account and check. Thank you for your cooperation in advance.

Posted 4 years ago

“good quality and nice prices”

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Posted 4 years ago

“UNTRUSTWORTHY Failed to deliver on time... In fact I never received my item - They offer 50% cancellation on good your dont receive? COWBOYS!”

LightInTheBox 1 star review on 11th January 2021

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,107 reviews