LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,093 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally a good service.”

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Posted 2 months ago

“Very good products”

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Posted 2 months ago

“Nice product for the money 😁”

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Posted 2 months ago

“Very good helpful people to deal with absolutely no complaints with there services which is first class , well pleased”

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Posted 2 months ago

“Great value for money and tracking was excellent”

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Posted 2 months ago

“I’ve ordered quite a few things and I can’t praise them enough, very professional, quick delivery, items sturdy & solid. Will definitely keep buying from them ! Thank you”

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Posted 2 months ago

“Cheap tacky gear”

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Posted 2 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103143737 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 months ago

“Products are well made and great value for money, delivery is not quick but items are worth waiting on”

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Posted 2 months ago

“Perfect fit very high quality love it buying more xxxx”

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Posted 2 months ago

“Quality items at a Quality price.”

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Posted 2 months ago

“I recently bought a pair of pink boxer shorts and they look amazing, feel good and wash well. I have ordered two more pairs in different colours and look forward to receiving them. Purchasers shoulkd be aware it can take a week or so to receive as they are shipped from China. I did have difficulties in making an order through the app which identifies slightly cheaper prices for the same item.”

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Posted 2 months ago

“always good quality and at reasonable prices”

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Posted 2 months ago

“My item was delivered on time and in perfect condition.”

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Posted 2 months ago

“Nice shirt. Good customer service”

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Posted 2 months ago

“Yes it’s easy to order and they keep you informed until your item arrives”

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Posted 2 months ago

“4 of the 5 items are really good, the Shirt i purchased is not the same size as description it is far too small. I have tried to get contact via the app but it will not send me a link to action the return. I want to return this item but cannot make contact...... can someone give me an email address I can actually reply to!!!”

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Posted 2 months ago

“I have ordered two different Jackets from here for men both are great look nice and good fit xxxx”

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Posted 2 months ago

“A fantastic company. Products out of this world, have passed information of your site to all my friends on Facebook Tony Burkett”

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Posted 2 months ago

“The dresses are elegant but I have problems with the sizes. UK 18 is 16. I had to alter the dresses. I now buy 22 UK instead of 18 which is my size. Its not true to the size.”

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Posted 2 months ago

“I am thoroughly impressed by Light In The Box, and I have to reccommend them. The range of products that they supply is truly vast, and the quality of these products, and of the service too, is superb. I have never had a major issue with them, and minor problems have been swiftly resolved. Orders are dealt with quickly and efficiently, and standard orders are met in a few days, or there is the optionof an express delivery if you need it. They always follow each order through the system, and updates are frequent, and helpful,so that you know where you stand. I'm awed by the whole setup!”

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Posted 2 months ago

LightInTheBox is rated 3.8 based on 9,093 reviews