LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,085 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Perfect fit very high quality love it buying more xxxx”

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Posted 1 month ago

“Quality items at a Quality price.”

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Posted 1 month ago

“I recently bought a pair of pink boxer shorts and they look amazing, feel good and wash well. I have ordered two more pairs in different colours and look forward to receiving them. Purchasers shoulkd be aware it can take a week or so to receive as they are shipped from China. I did have difficulties in making an order through the app which identifies slightly cheaper prices for the same item.”

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Posted 1 month ago

“always good quality and at reasonable prices”

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Posted 1 month ago

“My item was delivered on time and in perfect condition.”

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Posted 1 month ago

“Nice shirt. Good customer service”

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Posted 1 month ago

“Yes it’s easy to order and they keep you informed until your item arrives”

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Posted 1 month ago

“4 of the 5 items are really good, the Shirt i purchased is not the same size as description it is far too small. I have tried to get contact via the app but it will not send me a link to action the return. I want to return this item but cannot make contact...... can someone give me an email address I can actually reply to!!!”

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Posted 1 month ago

“I have ordered two different Jackets from here for men both are great look nice and good fit xxxx”

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Posted 1 month ago

“A fantastic company. Products out of this world, have passed information of your site to all my friends on Facebook Tony Burkett”

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Posted 1 month ago

“The dresses are elegant but I have problems with the sizes. UK 18 is 16. I had to alter the dresses. I now buy 22 UK instead of 18 which is my size. Its not true to the size.”

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Posted 1 month ago

“I am thoroughly impressed by Light In The Box, and I have to reccommend them. The range of products that they supply is truly vast, and the quality of these products, and of the service too, is superb. I have never had a major issue with them, and minor problems have been swiftly resolved. Orders are dealt with quickly and efficiently, and standard orders are met in a few days, or there is the optionof an express delivery if you need it. They always follow each order through the system, and updates are frequent, and helpful,so that you know where you stand. I'm awed by the whole setup!”

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Posted 1 month ago

“Extremely good selection of articles for sale!The deliveries are pretty sharpish.Pricing is sharp.Some articles can be acquired cheeper from another online company based in China.”

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Posted 1 month ago

“r really impressed with item”

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Posted 1 month ago

“This coat is great. It looks good, fits nicely and is waterproof. I also had a problem when I needed to change an address on my order and the staff at lightinthebox were very helpful”

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Posted 1 month ago

“Very good product, was dubious about ordering but very surprised at the good quality on arrival. Speedy delivery.”

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Posted 1 month ago

“Quality products xx”

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Posted 1 month ago

“Very impressed with the quality of the dress i bought. Quality materials and very well made. Would definately recommend. Was able to track my order too!”

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Posted 1 month ago

“Excellent quality and service”

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Posted 1 month ago

“Great service and pleased with the product thank you”

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Posted 1 month ago

LightInTheBox is rated 3.8 based on 9,085 reviews