LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,133 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,133 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and quick delivery”

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Posted 5 months ago

“Wonderful, quality items and fantastic quality service. I would not hesitate using them again Thank you team”

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Posted 5 months ago

“In regard to variety of goods, it is very good, as to prices, they are competitve. Customer services are good as they do take customers' comments seriously.”

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Posted 5 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103194849 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 5 months ago

“Great service,brilliant web site,kept informed of delivery progress”

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Posted 5 months ago

“I have used LightinTheBox twice now and both times the results have been very good interms of delivery promise and quality of clothing. You need to pay particular attention to sizing of clothing as my experience is that UK sizing is one down from USA sizing. The only disappointment is that images online don't truly reflect the purchased item. Tee shirts are fine but any fleece etc are generally thinner than shown. I will still continue to use them but be judicious in my selections.”

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Posted 5 months ago

“I have often bought items from LightInTheBox & have always found them to be of good quality & value for money.”

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Posted 5 months ago

“The item I ordered was good value for money, arrived on time, and was exactly as advertised. I would use this supplier again.”

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Posted 5 months ago

“Returns are a nightmare !!”

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Posted 5 months ago

“Great price and delivery before promised delivery date. No messing.”

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Posted 5 months ago

“Good retailer. Will use again”

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Posted 5 months ago

“Excellent quality and value”

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Posted 5 months ago

“I find your products godd quality and value for money.”

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Posted 5 months ago

“This is where you find the stuff that you wont find on other sites at sensible prices. easy to track and arrives reasonably quickly . Clothing good quality.”

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Posted 5 months ago

“This company offers great products and fabulous value for money. My preference has tended to be eye-catching cycling jerseys as run-wear. I have bought hundreds of them and they're super for exercise motivation! But, their printed hoodies are great as well. The designs are colourful and innovative. New items are always being added to their catalogue. Overall a very satisfying shopping experience with a reliable trader.”

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Posted 5 months ago

“Wonderful product and a great price, shipped quickly as well”

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Posted 5 months ago

“Very pleased with my Christmas Sweatshirt. You are beyond compare for Christmas outfits. There is nothing here where I live that would make me want to buy.”

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Posted 5 months ago

“Good shipping time considering how far the warehouse is. Quality of clothes purchased was very good for the price.”

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Posted 5 months ago

“In delighted with all my purchases from Light in the box.From coats to trousers and tops to dresses each one beautiful.True to size and above all happily colourful and a pleasure to wear.I will be a regular customer.”

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Posted 5 months ago

“I'm very happy with all the products that i have bought since i opened the account and happy with the postage and courier service”

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Posted 5 months ago

“Good company. Kept informed about my order. And the item I got was great .”

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Posted 5 months ago

LightInTheBox is rated 3.8 based on 9,133 reviews