LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Really good quality clothing. Very happy with three perfused made with this company”

Helpful Report

Posted 2 years ago

“easy to order, arrived sooner than i thought. T-shirt was fantastic, everyone loved it. Good quality, easy to wash.”

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Posted 2 years ago

“Everything I have bought has been excellent quality”

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Posted 2 years ago

“Good quality goods and accurate sizes and descriptions. Very pleased. Especially with the tracking of my goods.”

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Posted 2 years ago

“Company that does not issue labels for return is bad and highly unprofessional as them you are stuck with clothes that is not suitable or too big or small and they offer a partial refund which is not good enough so you loose out as sending bank to China is too high cost!”

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Posted 2 years ago

“Sells unusual day to day clothing at a good price point. Delivery completed quickly and with minimal fuss. T shirts comfortable in hot weather.”

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Posted 2 years ago

“Unfortunately I have purchased 2 tops from your company. The qualm and sizing is very poor. Then to find out I can’t get a refund unless I pay a lot of money for postage. I am very disappointed and will not be using your company again.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26488481, Would you please login you litb account and reply when you feel free? You will also find the message in your email# me*******ell@btinternet.com Waiting for your kind response. Sincerely Customer Service.

Posted 2 years ago

“Quality is not good and one of the dresses was like a nylon bag. The combats were shapeless and not as described will not buy from you again”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26478619, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

“Light in the Box is new to me but it is a great site, I am really pleased with my dresses. Would definitely reccomend.”

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Posted 2 years ago

“Ordered T Shirts as presents for friends and myself. Loved them great service and great products, Value for money will be ordering more soon. WELL DONE TO THE TEAM.”

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Posted 2 years ago

“The dress I bought was just like what i seen.”

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Posted 2 years ago

“The item was just as described on the website. The size was correct as stated and the quality of the dress was very good; a great material and easy to care for. I will shop here again. As a matter of fact I have already ordered another dress and a new swimsuit. Very excited!!”

Helpful Report

Posted 2 years ago

“Do not order from LightInTheBox As to return things is an absolute nightmare, You cannot contact anyone and still waiting for a reply that I’ve managed to try to return one item”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26440734, Would you please login you litb account and reply when you feel free? You can also find the message in your email# mi****gan@icloud.com Sincerely Customer Service.

Posted 2 years ago

“The order I got was perfect the wife loved it”

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Posted 2 years ago

“Ordering was easy and delivery took about two weeks which was very acceptable. The quality of the clothes is good and they sell at a very good price. I will definitely order from them again”

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Posted 2 years ago

“I ordered my item for my grandsons birthday , I didn’t realise the delivery would be so long but I know in future . The app is so easy to use and you certainly have an excellent variety of goods . My item once delivered was good quality and great value for money .”

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Posted 2 years ago

“I placed an order for 3 dresses. £66 including delivery! They arrived within a few days. I am delighted with them. Lovely fabric and true to size. I will definitely be ordering some more.”

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Posted 2 years ago

“Super quality designs. I was pleased with my two shirts.”

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Posted 2 years ago

“Thus is a brilliant company easy to navigate fast reliable fit delivery times keeps you up to date with everything personalised to you I will always buy from you thanks again.”

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Posted 2 years ago

“Good quality merchandise and promptly delivered”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews