LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,134 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,134 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Everything I've bought from them has been excellent so far.Sizing is 100 percent also.”

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Posted 1 year ago

“testtesttest test”

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Posted 1 year ago

“Quick delivery and generally great products, thank you”

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Posted 1 year ago

“Great place to “go shopping “ Such an extensive amount of products and some really beautiful and keenly priced clothes. Highly recommend”

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Posted 1 year ago

“A pleasurable experience when using LightInTheBox, wide range of choices of items, with safe and secure buying and peace of mind. Highly recommmend-check it out!! :-)”

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Posted 1 year ago

“Very speedy dispatch and item exactely as described.”

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Posted 1 year ago

“The shirts I purchased are 👌. They look and feel good. However the trousers are short. Would be nice to get sizes listed as I am 6 ft 3 and need at least a 33 leg. Well miffed..”

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Posted 1 year ago

“Garments are fine but the delivery time was almost a month and this was not made clear at the time of order. If Lightinthe Box had told me that items would be delayed I would not have had to worry”

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Posted 1 year ago

“I am pleased with the service. More choices of new designer clothing. easy ordering online. Bought 3 items recently.Excellent service”

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Posted 1 year ago

“I have bought many items of clothing and shoes in particular from LITB in the past and have been very happy with most of my purchases. I will keep on buying from them until I find something better which I doubt. I have bought six or seven Items also for a girlfriend which She was very happy with. Alas the girlfriend has left me and took the clothes that I bought with Her. Now it is Her loss and not mine. I am now in the process of buying several shirts for myself because the quality is very good and the fit is great also. Thank you LITB.co”

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Posted 1 year ago

“Easy to order, good quality clothing,tracking a little bit out of sync but no big problems would recommend”

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Posted 1 year ago

“Loved ordering from here. Great value quick delivery and great items. Will be ordering again soon”

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Posted 1 year ago

“Delivery too long. Dress sizes inaccurate and poor quality material for £26. 😖”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29249065 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“Lots of options available in the website Light in the box. The quality of the products I received varied. Delivery did take a while, but I did receive all I ordered. Thanks”

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Posted 1 year ago

“2 Nice shirts in a mix of linen/cotton, well made, and super fit for 3xl being a 48" Chest, plenty of room and nice designs, second order, quick delivery .”

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Posted 1 year ago

“I have ordered a lot of dresses from this company and i have to say apart from 1 they fitted very well, as i like my dresses larger i did go up a size, and they still look nice on, very happy with my purchases so far and will continue to use as there is a lot of nice stuff to choose from, thank you”

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Posted 1 year ago

“I recently ordered a recliner chair cover and some cushion covers from LightInTheBox. The ordering process was quick and easy and the items were delivered promptly. I'm pleased with the quality of both purchases and I would be happy to shop again with this company.”

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Posted 1 year ago

“I received my shirt - which is fabulous and admired my many of my friends-in a short time and for an excellent price. Many thanks Lightinthe Box.”

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Posted 1 year ago

“Excellent service, thankyou”

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Posted 1 year ago

“Very good comunication with client, some stuff could be maybe different which is on site but this depends from our expectations, I can recommend that site👍”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,134 reviews