LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“The clothing I order from LightinTheBox is great and i very happy with it and the service provided Thank you”

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Posted 1 year ago

“5 stars from me. A quality product at a good price and came with a simple additional belt. Strong stitching and strong fabric. Easy to care for. A good length for a 6ft 2 person - bottom hem comes to top of mid calf. A good range of different size pockets with velcro and zip fastenings. Would like to see in a range of brighter colours reds, greens rather than safe British colours.”

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Posted 1 year ago

“I have ordered 5 items so far and I'm very satisfied of the quality and the prices. Also I have to mention tha the delivery was fast, concerning the distans (I'm in UK), it took two weeks from the order day. I'm very pleased, thank you”

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Posted 1 year ago

“Absolutely happy with my purchase & well worth the money.”

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Posted 1 year ago

“actually the name you have for rewards was who it was sent to not the one ordering it .but my sister thought it the loveliest dress she'd ever owned for style as well as fabric quality”

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Posted 1 year ago

“Very happy with the majority of the items I ordered. I have left individual reviews for each item purchased. There were minor issues which I think were more down to mislabelling than a quality issue. I still have to report to customer services so can't comment on that just yet. Very happy with the packaging and shipping times, earlier than the projected delivery times. Items arrived in one parcel and intact.”

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Posted 1 year ago

“As yet, I've only had good experiences with my purchases. Deliveries are swift, and well packaged. I'd recommend LightInTheBox for a good and honest shopping experience.”

LightInTheBox 5 star review on 31st May 2023

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Posted 1 year ago

“my order was as described online”

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Posted 1 year ago

“Absolutely fantastic will definitely visit again”

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Posted 1 year ago

“item was of great quality in short a great deal all round”

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Posted 1 year ago

“I found all very efficient and helpful. I recommended L8ght in the Box to my family and friends”

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Posted 1 year ago

“Ordered a chargeable light for kitchen. Very happy with the purchase. God quality and works as expected”

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Posted 1 year ago

“Items arrived in a timely manner and were exactly what I was looking for”

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Posted 1 year ago

“4/5 stars because there is not even warning from 'Light in box' that you will have to pay extra charges for import duty/tax. The payment will just show up by transport organization. If I would not receive any information from delivery probably I would not receive my item.”

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Posted 1 year ago

“Lovely dress but a little large, but I can take it in. Can't wait to wear it.”

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Posted 1 year ago

“Great Company to order from so easy to order from the website and the choice of clothing is fantastic”

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Posted 1 year ago

“The rat trap is very good, it’s sticky and does a great job”

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Posted 1 year ago

“Lovely cross body bag bought for my grandson to keep his phone ,money and sunglasses safe. Excellent size and quality. Good value for money . Prompt delivery .Thanks . Will probably be ordering 2 more soon.”

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Posted 1 year ago

“I am very pleased with Light in the Box for our 60th wedding anniversary last year I bought my dress from here and there were many admirers. Since than have bought a number of items, excellent deliver and great prices. Well done LtB”

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Posted 1 year ago

“Very impressive 👏 some lovely clothes 😍”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews