LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,112 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I'm quite impressed, the customer service is top notch, I'd recommend this to everyone, it's really the experience.”

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Posted 4 years ago

“its a great service. I loved it”

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Posted 4 years ago

“I like this services, Its amazing”

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Posted 4 years ago

“lightin the box is a reliable service. I just would thank you and for those who are reading my comment, I highly recommend this.”

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Posted 4 years ago

“Good service, I received my order on time, I highly recommended”

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Posted 4 years ago

“They have a very good shipping service I received my order on time”

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Posted 4 years ago

“There's nothing more amazing than having a place where the services been rendered are perfect. All thanks to lightin the box”

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Posted 4 years ago

“Their services are by far the best and their customer care is very responsive and exceptional. Amazing job LightInTheBox”

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Posted 4 years ago

“I had the best shopping experience with LightInTheBox. Their customer service is very responsive and also excellent and I would recommend them to everyone.”

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Posted 4 years ago

“I ordered one of their life-like baby dolls for my granddaughter. It was supposed to be 22" and made of silicone. What I received was a dollar store plastic doll. Like all the other honest reviewers, I have had no reply from them. I have learned my lesson. In the mean time they are stealing from I am sure thousands and thousands of people. No matter what you order it will be junk. These frauds know what they are doing. I will be reporting to the BBB.”

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Posted 4 years ago

Dear customer, We apologize for the problem. As for your case, could you please provide us with your Order Number firstly? Please also advise us more details about your problem, so we can further check what caused the problem. We will help you resolve the problem with our our greatest effort. Thank you for your understanding and cooperation in advance.

Posted 4 years ago

“I must say that my shopping experience with their term was very easy to go with.”

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Posted 4 years ago

“Great 😍😍”

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Posted 4 years ago

“Actually, they're weak and uninteresting products.”

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Posted 4 years ago

“Very Nice, Like it !!”

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Posted 4 years ago

“LightInTheBox made me so happy because his servicz and price is very cool”

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Posted 4 years ago

“I like this services , i recomended all peaple to try to used”

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Posted 4 years ago

“Awful comms post ordering. Delivery time long. Terrible returns policy whereby they actually suggest you keep any items you would like to return and try to sell them locally to friends and family! Wouldn't order anything from this company again.”

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Posted 4 years ago

“LightInTheBox is the best shopping experience i have ever had. It makes me simply happy. It smooth and safe in its transactions, customer care is also great. I really love LightInTheBox, i recommend it for everyone”

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Posted 4 years ago

“Complete rip off! Bought size 16 was sent size 8 and they refuse to refund or be of any help at all very unhappy 😡”

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Posted 4 years ago

“Arghh wish I had seen these reviews before handing over my money! I paid extra for expedited postage in July, that promised delivery in "5-9 working days". Nearly a month later, I contact customer services to check on my package (shipped but god knows where), and was told that "in pandemic times, delivery takes 2 MONTHS". (!?!?) We've been in a pandemic since March! And even now - 1/2 a year later - Lightinthebox is charging extra for and promising bogus 5-9 day "expedited" deliveries!! I leave Singapore in a few days (for a year), and will not be here to receive my parcel - IF it arrives - in September. I explained to customer service that if the seller been honest about the real delivery time of 2 months, I would obviously never have ordered anything, given my departure date. So asked for either a refund in full, or have my parcel re-shipped to London where I live. Know what she said? "No refunds once shipped. I hope your parcel arrives soon." Just wow. Never again. Stay well clear of this unethical company that blatantly defrauds customers.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,112 reviews