LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered and recived 5 items from light in box, I am very happy with all the items and will not be returning any of them. Will buy again,”

Helpful Report

Posted 2 years ago

“Love the products from LITB. Delivered within specified delivery times and at a cost that is good for me”

Helpful Report

Posted 2 years ago

“Lovely blouse. Good fit. Pretty pattern and striking colours”

Helpful Report

Posted 2 years ago

“Estimated delivery for orders was 7-10 days. It took a whole week to simply process my order, and I am now three weeks out from the date that I have ordered and my product is still on the other side of the world. Customer service is horrific, avoid ordering with this company.”

Helpful Report

Posted 2 years ago

“I am trying to get my money back from you on a order i placed and you said you never received my order but you took my money out of my account so how did yhat happen if there was no order placed and i hsve send you various e -mails. I yhink you are a scam”

Helpful Report

Posted 2 years ago

“I've ordered a wedding hat, paid and all, it's a few days ago now. I haven't received any confirmation of the order or the status of my order, but my money has been deducted. I wonder if this is a scam.”

Helpful Report

Posted 2 years ago

“Never try this website,they are scammers and smart how to make you lose money.you will die and you never recieve your order ,I don't advice any one to buy from it”

Helpful Report

Posted 2 years ago

“i received two tops in XL that were small enough to fit my 5 year old daughter. I am thin.. but even I couldn't fit in the tops. not to mention that they are VERY VERY cheaply made. so much that the seams are pulling apart before even trying it on. HORRIBLE HORRIBLE PLACE TO ORDER ANYTHING FROM .”

Helpful Report

Posted 2 years ago

“wanted to return an item very complicated wont be ordering from you again the item will be donated to charity shop”

Helpful Report

Posted 2 years ago

“The size was not even close to accurate. The quality of the fabric and dye was terrible. Shipping costs are so high. I threw the skirt away and counted this purchase as a lesson learned.”

Helpful Report

Posted 2 years ago

“The T-shirt’s I ordered were most certainly not the shirts on your website. The T-shirt’s I received had sleeves that were do disproportionate that I need to wear a shirt under this shirt, otherwise my entire bra/“side breast” is completely exposed. These shirts are not wearable and will be taken to Goodwill. This website is a bait and switch website. The clothing you think you’re getting is absolutely not the merchandise you receive! The original order does not mention its coming from China. Buyer beware!!! I’m out $100. Lesson learned. STAY FAR AWAY FROM ORDERING FROM THIS COMPANY!!!”

Helpful Report

Posted 2 years ago

“LughtingtTheBox is a huge scam. Ripped blouses with crooked buttons were shipped. The problem with sending back the wrong items, the possibility of sending back the items to China only for a fee and these are huge costs. If you want to return the goods, you must send them to China at your own expense. And so, it is not known whether it will arrive or the package will not be lost, or they will mock that they have not received it or that it will be damaged with the package, and it is the courier's fault. I lost my money(€120). Avoid a wide berth !!!”

LightInTheBox 1 star review on 4th April 2022

Helpful Report

Posted 2 years ago

“Got delivery. All screwed up utter rubbish arrived and went straight in the bin. Always check were items are coming from. If its China don't waste your money! They only accept return by DHL which would have cost £75! Total rip off”

Helpful Report

Posted 2 years ago

“DO NOT USE Extremely poor customer service and return service. You basically have to pay for items to return to china!”

Helpful Report

Posted 2 years ago

“The dress looked nothing like the picture. Quality really bad, looked like a child had put it together. There was no way of getting a refund. A total waste of time & money. DONT buy from this company if you don't want to be ripped off.”

Helpful Report

Posted 2 years ago

“DO NOT GIVE THEM YOUR MONEY. Goods beyond poor arrived and were so bad went straight in the bin. Not even Good enough to put in a bag for the charity.”

Helpful Report

Posted 2 years ago

“Ordered three shirts extremely poor quality and would not accept return/refund. Not answering emails contact details in Birmingham are not anything to do with this company. Don’t waste your money all items coming from China.”

Helpful Report

Posted 2 years ago

“WARNING! Clothes arrived late, very poor material all screwed up, sizing does not match up to the chart advice & does not look at all like the picture! Returning items is made purposely impossible, you have to pay postage back to China or barter for a part refund!”

Helpful Report

Posted 2 years ago

“I ordered without reading reviews which were mostly negative. I ordered a dress on 9 March and it is still not here on 3 April. I got an email saying it could be another 1/3 weeks coming when I will no longer need it but reviews say the returns process in very difficult. I won’t use this company again”

Helpful Report

Posted 2 years ago

“Absolute rubbish”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25548817, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews