LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“This was my first time to order products from LightInTheBox I my case it was cycling gear and walking/climbing boots and I was impressed with the quality and price of the products also I was kept informed of the delivery process”

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Posted 3 years ago

“I have purchased a few things now and the quality is all very good”

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Posted 3 years ago

“Very happy with the purchase and going to take it with me when I go home to Sri Lanka for good.”

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Posted 3 years ago

“The sizing is wrong and its rubbish quality, dont bother to use this site”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“Clothes look nice and interesting. Customer service works well.”

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Posted 3 years ago

“I have made 2 order from this company so far. The website is not complicated to use and it also has great offers. Since I've received my first order from the company it is a trustworthy website for me. I hope to receive my second order soon.”

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Posted 3 years ago

“Not used yet. Sorry”

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Posted 3 years ago

“Items came excellent condition and we're exactly what you advertised on the website. Bit of trouble with tracking but 2 weeks wait for the quality of the items is fine to wait”

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Posted 3 years ago

“I'm very pleased with my order thank you”

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Posted 3 years ago

“Excellent service, very informative!”

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Posted 3 years ago

“Wetsuit fits well and looks exactly as in description. Took a long time to arrive only negative.”

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Posted 3 years ago

“I used this site and I was very pleased with the items,they were good quality and fit was perfect for me and the prices were great.I most definitely will order from LightinTheBox again”

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Posted 3 years ago

“Very good and prompt service .”

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Posted 3 years ago

“First class service and delivery.”

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Posted 3 years ago

“Website was easy to negotiate, product I ordered was good quality and a good price”

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Posted 3 years ago

“Used to find site very good, I purchased a suit which was to small and poor quality materials, I wanted to return item to supplier, got a small refund Lightin The box seemed more interested in keeping the supplier happy not the customer. I was a good customer spent a lot of money, I'm now forcing myself not to buy from this company. Regards.”

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Posted 3 years ago

Dear Customer, This is customer service from lightinthebox, we're regret to hear the item didn't up to your expection. after checking the order number 43621121 , we found the item you ordered was a necklace . could you please be check it again and provide us the correct order number ? we're willing to help you to resolve the problem , Thank you for your cooperation.

Posted 3 years ago

“Watch strap and charger were perfect.”

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Posted 3 years ago

“I ordered some small bottle lights from Light in the Box and was very pleased with how quickly they arrived, I have normally had to wait much longer than a couple of weeks for my purchases to arrive. I'm very pleased with the lights. The colours are very bright and pretty, much better than I expected, and I'm excited to set them up in some special bottles I have found, to decorate our new home.”

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Posted 3 years ago

“Very good product, arrived in a very short time, well packed and great value for money! Clear and easy to order and track packages Excellent!”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews