LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Lovely tsirts , good quality”

Helpful Report

Posted 1 year ago

“Pleased to report that this company takes it's customer service responsibilities seriously and have resolved our issue promptly and with courtesy.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101346335 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Only recently found this wonderful website. Love all the purchases I have made and love the way company keeps me informed and updated of delivery which has not failed and I also like all the special offers sent through. I love all the cloths and my wonderful wife loves the items I have purchased for her. Good to know I don't need to look anywhere else for clothing items and accessories and such good value and a big thank you and always now sharing on social media Kind regards Terry 👍”

Helpful Report

Posted 1 year ago

“Excellent choice of Henley tee shirts, fast delivery and good value.”

Helpful Report

Posted 1 year ago

“white women's sneakers i got them for the wife she is happy with them she said they are comfortable”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101327144 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Bought a pair of holiday shorts , came in the specified time ...price was ok , however after buying the shorts ....annoying the same goods appeared in a sale at almost 50% less than i paid .Having said all that , i am happy with my purchase ....size and colour were spot on .”

Helpful Report

Posted 1 year ago

“Bought 3 T-shirts, which arrived within 2 weeks. The quality was excellent and the price was very good. I will certainly use them again.”

Helpful Report

Posted 1 year ago

“In my judgment and dealing with LIGHT IN THE BOX, IT IS A FIVE STAR SERVICE and that their products are first class and good for value ; structure of service ( ie profile or information for ordering, payment and tracking/ delivery, reward system;) as well as their customer service are par excellence. I will highly recommend anyone to consider purchase of useful products from LIGHT IN THE BOX.”

Helpful Report

Posted 1 year ago

“Excellent quality items for the price you pay. Highly recommended. I've bought a number of items and no fault with any of them.”

Helpful Report

Posted 1 year ago

“Your company gives an excellent service in terms of tracking and delivery.”

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Posted 1 year ago

“Great Service, excellent value, easy to order. On the down side, some photos, especially clothes look better than the actual item when received. Always look at customer photos as well. Also, it would probably work out too expensive to return items.”

Helpful Report

Posted 1 year ago

“Products are of good quality and the price is very good. Both my items were delivered within 10 days. Cannot fault this compamy”

Helpful Report

Posted 1 year ago

“Found the products from this company to be of really good quality, Big range of styles and fast delivery at a great price”

Helpful Report

Posted 1 year ago

“The sizing on the website can be odd, but if the material in the garments purchased has any elastic you might be ok by using the size guide. Also delivery times can take 3 weeks so don’t expect your order too soon.”

Helpful Report

Posted 1 year ago

“Love shopping at LightInTheBox. The clothing and all items are fantastic quality and super value. There's always something special and different. I love my new pajamas . The colour is beautiful and the fabric is so velvety and soft. Just beautiful.”

Helpful Report

Posted 1 year ago

“I was very disappointed with your return's policy as the item's didn't fit and I had to return them to china and wasn't told this before I ordered them I will not use your site again.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101327117 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“I have bought three items from Lightinthebox. This company delivers on time, the goods are value for money and the range of goods is expansive. Highly recommended.”

Helpful Report

Posted 1 year ago

“Always top quality. Always great prices. Always arrive when expected. Always a great deal of choice. Never disappointing!”

Helpful Report

Posted 1 year ago

“Very nice designs and colours. Very generous discounts on lots of garments. Nice variety of designs too.”

Helpful Report

Posted 1 year ago

“Absbolutely delighted with the dress and jacket fits beautifully.”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews