LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the product I brought was very good and it looked great”

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Posted 2 years ago

“Really impressed with the sizing and the quality.”

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Posted 2 years ago

“I have been very disappointed with items I have bought from LTB. Going forward I will not buy again. Clothes were either badly made or unfinished, too short or too large. Some of the items were not what they claimed to be. I did however get some items that were great. A bit of hit and miss overall.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27655861 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Have already written a review.”

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Posted 2 years ago

“Very good service 👍🎄”

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Posted 2 years ago

“Like wish website. Hit and miss about products quality”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27655810 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Item is great and a gift”

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Posted 2 years ago

“The process of shipping it was very slow, but I'm very satisfied with the purchase, the other problem is: I'm waiting for a coat since 14 November, it's too much time, but i hope it may come in good condition.”

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Posted 2 years ago

“The hoodie I ordered is beautiful and fits lovely great value for money delivery is a bit long but definitely worth the wait I would definitely recommend this site”

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Posted 2 years ago

“Have lots of great items to shop at a cheap price. You can already find a surprise form here.”

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Posted 2 years ago

“Love the top beautiful”

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Posted 2 years ago

“Bought a hairpiece recently. Great quality, colour and price. Have bought from this company before so am sure of good quality they offer Due to distance and postal strikes in UK the delivery takes a bit longer at present.”

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Posted 2 years ago

“Really nice service!”

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Posted 2 years ago

“Easy to order and make payment and excellent information supplied regarding the delivery”

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Posted 2 years ago

“Bought some items of clothing and was amazed at the speedy turnaround, plus being able to track orders is a fantastic boost. A good company to deal with.”

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Posted 2 years ago

“Absolutely delighted with my first order . Can't wait for the other one to arrive Shame they both weren't in the same package as they were ordered at the same time .”

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Posted 2 years ago

“Very happy with lightinthebox every order came no hassle”

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Posted 2 years ago

“I have bought items from lightingthebox they were very good with sending orders and kept me informed of the progress of the delivery the company is 100% I will buy from them again”

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Posted 2 years ago

“!st Time I've used LightinTheBox and was very sceptital at 1st but thought I'd give them a go and was not disppointed the item I purchased was excellent 10 out of 10”

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Posted 2 years ago

“Disgusting quality and still waiting on 2parcels which I need wait till after 15/16 as we know post on strike so won’t see my money again scam”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27631808 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,099 reviews