LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,115 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,115 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“excellent quality, and perfect fit... will defiantly order another pair and have full confidence to order other products..”

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Posted 3 years ago

“Absolutely brilliant service”

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Posted 3 years ago

“Really good pants.”

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Posted 3 years ago

“Was told item would be delivered within 3 days. Received 10 days later. Too late for what I needed the bag for. No point even trying to return as that would cost more than the item. Be aware you have to return to China at your own expense. An absolute con. Would never never recommend”

Helpful Report

Posted 3 years ago

“Received 2 wigs from Light in the box, which looked nothing like the wigs that were advertised, one actually looked as though it was already worn. There were no tags on either of them. I couldn't use either of them so on the day they arrived, asked for a refund: 1. they sent approximately 9/10 emails asking for photographs, then said they wanted photographs that showed the entire wig, then continued to suggest additional photographs. (stalling tactic) 2. next they offered me 20% of $53.00 and I needed to return the wigs. 3. Long story short - after contacting my card processor to fight the case for me, I returned the wigs - all the way to China (had to photograph the post office custom forms and receipt) which cost me $27.00. They DO NOT PAY FOR RETURN SHIPMENT. 4. Lost $27.00, but one my case for the refund & learned a good lesson. NEVER EVER USE THEM AGAIN!!! unless you have $$ to kiss goodbye.”

LightInTheBox 1 star review on 27th August 2021

Helpful Report

Posted 3 years ago

“I ordered a love heart ashes holder for my niece to put some of her mum’s ashes in.The heart came without the funnel and applicator.I contacted them via message to see what could be done and was totally ignored even though it said I would be contacted within the hour. I had ordered the same item for other members of my family from other sites which came with a card,funnel,applicator,chain to wear it on and a lovely little bag to put it in.In my parcel from this company I received a love heart for the same price. I will never use this company again.”

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Posted 3 years ago

“Worth it for the price, it’s simple and clean, it’s elegant.”

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Posted 3 years ago

“Dresses were very bad quality and when I asked for a refund, they said to keep them and sell them to my friends! I wouldn't do that even if they were being given away. Sent them back, which cost me £21 and I had to provide so much information it was ridiculous. Still not had any response or refund. Avoid this company at all costs....they are, in my opinion, dodgy and unprofessional and should be avoided at all costs.”

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Posted 3 years ago

“Not worth it package never arrived 4 months later”

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Posted 3 years ago

“Poor quality and impossible to return. DONOT WASTE YOUR MONEY”

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Posted 3 years ago

“AVOID< AVOID< AVOID Light in the box. Products are poor quality, customer service is extremely poor. Returns and refunds are impossible. There is nothing good to say about this appalling company. I wish I had never ordered from them. I wish I had read the reviews before I ordered from Light in the Box, their website is amazing, the clothes are cheap however as the cliche goes You Get What You Pay For, in this instance I got two items that were only fit for the recycling bin. Poor quality and if you are not happy with the quality, or fit, then it is up to you to pay the postage costs to China...which will cost far more than your item of clothing will be worth!”

Helpful Report

Posted 3 years ago

“I wish I had read the reviews before I ordered from Light in the Box, their website is amazing, the clothes are cheap however as the cliche goes You Get What You Pay For, in this instance I got an item that was only fit for the recycling bin. Poor quality and if you are not happy with the quality, or fit, then it is up to you to pay the postage costs to China...which will cost far more than your item of clothing will be worth!”

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Posted 3 years ago

“Tried to send my purchases back told me it would cost me too much to return them & I would be better off keeping them even though they do not fit well . I didn’t realise it was to be returned to China 😳”

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Posted 3 years ago

“**Do not order from this company. ***They sent me the wrong size Jacket and when I asked them to send me the correct size or refund me, they declined. They will take your money with to return/ exchange policy.. Do not order from here.”

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Posted 3 years ago

“Yes it's very bad website Bad quality I returned for chardge £8 my dress and I never had answers or money's bag So I am back with£ 38”

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Posted 3 years ago

“Ordered a dress to my uk size . It arrived , never the same size I ordered . Now they refuse to take it back saying it was custom made , absolute nonsense. I clicked on uk size . They suggested the best solution was to give the dress to a Friend. I paid them over £100 of my hard earned cash and they have cheated me out of it . NEVER buy clothes from them .”

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Posted 3 years ago

“The sunflower artificial flowers are not as advertised they're a very poor version the outer leafs fell of I would not recommend the flowers at all this company is not good”

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Posted 3 years ago

“Awful response to my request to return a dress that has cost me £97. As others have said on this site, they have suggested I give the dress to a family or friend! Unbelievable! I cannot get a return address or ticket to return the dress. They have now asked me to send them pictures of me measuring myself so they can assess whether or not the dress matches the size I ordered. I’m getting nowhere with my refund request. DO NOT ORDER FROM LIGHT IN THE BOX!!!”

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Posted 3 years ago

“No refunds ever received despite repeated requests over several months. Will never use again and advise friends to stay well away.”

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Posted 3 years ago

“Would not purchase from here ever again, bought light up shoes for my grandson, when I gave them to my grandson, we found that one of the shoes would not recharge. this is a faulty item and there should be no limitation to replacements on faulty items but we were told that it had passed the 30 day return time, it did not take into account the delivery time which I had made sure I allowed for to ensure I had the gift in time, so by the time I gave it to him on his actual birthday, and then found there was a fault we were informed no exchange or return could be made. they were not the least bit concerned or helpful. buyer beware they do not stand by their products.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,115 reviews