LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent my wife loves her new hoodie thankyou”

Helpful Report

Posted 3 years ago

“Wporzadku zadowolony jestem”

Helpful Report

Posted 3 years ago

“Great service, very fast delivery especially as the goods come from China.”

Helpful Report

Posted 3 years ago

“A good price and the product is just as described. The delivery was tracked so I knew when I would be receiving my purchase.”

Helpful Report

Posted 3 years ago

“Really pleased with my partner's boots and they came on the day they said they would. They are great quality and exactly as pictured if not better.”

Helpful Report

Posted 3 years ago

“What the hell did this company send.nothing like the image. Can't even get in touch it's a con.better stuff from a car boot. Do not buy from light in the box.”

Helpful Report

Posted 3 years ago

“DO NOT DO NOT DO NOT ORDER FROM THIS… DO NOT DO NOT DO NOT ORDER FROM THIS COMPANY!!!!!!!!!!!!!!!!!! EASIER AND LESS STRESSFUL TO THROW YOUR MONEY AWAY! AWFUL CUSTOMER SERVICE, CONSTANTLY HAVING TO REPEAT MYSELF IN EMAILS, THEY WILL NOT PAY FOR RETURN POSTAGE ON FAULTY INCORRECTLY SIZED GOODS AND REFUSE TO DEAL WITH DISPUTE THROUGH PAYPAL - SHOCKING BUSINESS METHODS - ITEM POSTED IN UK. EXPECT CUSTOMER TO POST BACK TO CHINA - Do not be fooled by the replies this company had added to previous customer comment! Sadly I did not search for reviews before I purchased from them! I have plenty of words I could use to describe this company but that would get my review removed and I want everyone to know that this is a terrible internet company”

Helpful Report

Posted 3 years ago

“DO NOT USE. Shocking. Ordered a leather jacket . £40 and £5 for postage which made me think this was being sent from within the Uk. Arrived and wasn’t nearly as good looking as the image on the website so I asked to send it back. They ignored me for a while suggesting I should keep it or give it away as a gift ! Eventually when they gave me the returns address I realised it was in China and the post offices cheapest price was £20. Decided not to bother and will donate the Jacket to charity ! Please do NOT use this company. Worst customer service I’ve ever experienced.”

Helpful Report

Posted 3 years ago

“Good quality and delivery service will definitely be using again for further perchases”

Helpful Report

Posted 3 years ago

“Have had 2 items now and both have been very good extremely pleased delivery a bit longer than expected but came in the end”

Helpful Report

Posted 3 years ago

“Hi. I am so very satisfied with each and every product my husband and I have purchased since last year. I have even introduced 2 of my adult children to this shopping site. Also customer support is quite good too. I highly recommend this shopping site.”

Helpful Report

Posted 3 years ago

“Very good looking and nice to wear.”

Helpful Report

Posted 3 years ago

“Great products great prices much better than wish”

Helpful Report

Posted 3 years ago

“I've already written a positive review. Everything fine and good value for the small item (30cm male/female USB extension lead). Delivery time was six or seven weeks - much longer than anticipated. I'd given up on receiving it.”

Helpful Report

Posted 3 years ago

“Absolutely fantastic company and such a wide variety of items to purchase and very quick postage and support customer service.”

Helpful Report

Posted 3 years ago

“Well made, great colours and funky clothing. Love it, who bought more!”

Helpful Report

Posted 3 years ago

“I have placed a couple of orders with Light in the Box and the service was great the products arrived quickly considering the pandemic and the products were of good quality. I have never experienced any problems so I have had no reason to contact them to help me resolve any issues”

Helpful Report

Posted 3 years ago

“Hiya Guys, I have put in an order but it still says being processed sfter 5 days, is there any reason tht it has not been shipped? Thanks Gary Cook”

Helpful Report

Posted 3 years ago

“I haven't received my order from 31st Jan, yet I'm being asked to write a review???? This is the 2nd purchase I've made from LightInTheBox and the first delivery was late too.”

Helpful Report

Posted 3 years ago

Dear customer, Your second order was shipped via UK Priority Line-Intel-valley on 2021-02-01, with the tracking number GV725217400GB. The online tracking shows this package was delivered to your address successfully on 2021-02-10. Did you receive it? Tracking link: https://www.royalmail.com/track-your-item#/tracking-results/GV725217400GB If so, we are afraid that you misunderstood the shipping time of your order. Please note because the shipping method you chose for this order was EconomyExpress . It's the secondary shipping method we have, which usually takes 4-7 business days (5-10 calendar days) for the package to arrive. For your first order #42596110: It was shipped out on 2021-01-06 and delivered on 2021-01-14. The shipping time took 8 days. For your second order #43309630: It was shipped out on 2021-02-01 and delivered on 2021-02-10. The shipping time took 9 days. So both of your orders were NOT delayed in the shipping phase, since the shipping times of them were less than 10 calendar days as promised. We appreciate your kind understanding in advance. In order to avoid any concern, I also had conducted new Ticket ID =22878233 in our ticket center to follow up your case. If you have any problem with the received products, please log in your light in the box account--go " personal center"--"my ticket" to contact us as soon as possible. We are always delighted to help. Thank you for your cooperation.

Posted 3 years ago

“Good quality products and on time too!”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews