LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dress I ordered was sooo unlike the picture that my daughters and I all just burst out laughing! Instead of the beautiful dress with sparkly top half and vibrant flowing skirt, it came as a badly blurred photo print pattern on a hideous old fationed material at the top, with scruffy, unmatching stitching and a very dull colour skirt on the bottom. The power of photo enhancement to deceive the custom at its best! However, the company have now organised a refund and let me keep the dress so I will be taking it to a charity shop, hopefully there will be someone who'll enjoy it for a couple of quid! I would definitely NEVER by from this company again”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101173210 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“Very happy with the swimsuit. Colour and size are perfect. Delivery was professional and arrived on time.”

Helpful Report

Posted 1 year ago

“You are putting me and the rest of the world in the clothes we want to wear . Sometimes delivery is slow .”

Helpful Report

Posted 1 year ago

“Removed your app for not accepting returns rip of”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101162806 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“Very nice garment. True to size and good price. Took a while to arrive.”

Helpful Report

Posted 1 year ago

“I wrote to you some days ago about the T-Shirt I ordered on the 22nd June 2023 & was delivered on the 4th July 2023. For some reason the top loops that relate to the top black buttons, are white. They look very strange and out of place. The picture on your website shows black loops to correspond to the black buttons. I am surprised that you have not responded to that email. I have however received more correspondence inviting me to buy more Shirts/blouses.”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101162721 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“I love light in the box the products are good quality well made and delivery is pretty fast”

Helpful Report

Posted 1 year ago

“My shorts were delivered on time, were a very good fit, the style was even better than I expected from the on-line pictures, and the quality of the fabric, zip. buttons etc and the workmanship was very good. I feel that I can trust this company to provide good quality, value for money products and will order again.”

Helpful Report

Posted 1 year ago

“Great item, good quality and even better value for thank you Fast delivery”

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Posted 1 year ago

“Very pleased with my orders, size is exactly as described , quality is excellent. Delivery is excellent as is the communication. Thank you for being so prompt.”

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Posted 1 year ago

“very good product”

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Posted 1 year ago

“LightInTheBox has a fantastic website. The fashions and fabrics are amazing and so much value for money. I love shopping here as there is so much choice in all kinds of accessories and even stuff for the home. 😊”

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Posted 1 year ago

“Excellent service good products no complaints except delivery takes a bit too long”

Helpful Report

Posted 1 year ago

“I was dubious about light in the box providing products of quality at such low prices BOY I WAS WRONG the quality ot the shirts I ordered was great, exactly as they look on the site. The delivery was a lot faster than I expected, so much so that I ordered more products since. Im on my 4th order now Great Quality, Great Price and Fast Delivery. Thank you lightInTheBox”

Helpful Report

Posted 1 year ago

“I am very pleased with what I selected. The ordering was very straightforward and the item arrived promptly. very good.”

Helpful Report

Posted 1 year ago

“so far everything ordered has arrived in reasonable time and in perfect condition.”

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Posted 1 year ago

“Great website offering deals and bargains you just don’t find anywhere else. Will admit I’m a little bit hooked…!”

Helpful Report

Posted 1 year ago

“Wonderful dress designs, not just the usual run of the mill, all a bit different. Delivery took about 2 weeks which is good. What I really like is that the size tables are all different depending on the specific clothes, not just "one-fits-all". It helped me select the right sizes. Dresses fitted well, looking forward to wearing them all.”

Helpful Report

Posted 1 year ago

“Very pleased with the tee-shirts supplied by LightInThe Box - attractive designs, good quality and comfortable fabrics, and all at competitive prices.”

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Posted 1 year ago

“Absolutely fab site. So we’ll priced, and great quality”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews