LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I’ve used this site and it looks like it’ll be the last. Ordered on the 10/3 still no sign if the order. Trying to contact this company is near impossible just go round in circles. Never again”

Helpful Report

Posted 2 years ago

“went to buy a light, they wanted $80 for delivery.!! did not process order”

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Posted 2 years ago

“Horrible experience with this site. They sent me products not made from the material shown on the pictures and described in the product description and would not refund or exchange them. I will never be buying anything through that website and won’t ever recommend it to anyone I know. I’ve been buying products online for years and never had such a horrible experience with customer service not honouring the refund policy. They are not worth your time, slow delivery and their prices are not competitive at all! Save your time and your money!!!”

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Posted 2 years ago

“Diabolic service. Can't sign in then told I need £5 to message with a tech person. Blood rip off. No emails to confirm order. Best I get my order or I'll be going higher..like the press”

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Posted 2 years ago

“I’m very happy with The dresses I ordered, one of them is for a wedding later on this year.”

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Posted 2 years ago

“Horrible customer service. Ordered on 3/4, paid $26 for expedited shipping and on 3/18 still no dress. They tell me it’s going to be another 4-7 days. Use another site. There are too many to pick from to deal with being fooled.”

Helpful Report

Posted 2 years ago

“I ordered a pant suit and received it. I wanted to return it, since the website indicates you can return items. There is absolutely no way to return an item once you receive it. If you click on the customer service button you get no response. If you call the phone number that my bank provided me for the headquarters, it’s a phone number that’s out of service. Once they deliver the item to you you’re out a luck for returning it. BBB reads this company as an “F”.”

Helpful Report

Posted 2 years ago

“Bloody awful. Given a date between 10-14 march delivery.....Still not here (18th) No emails or correspondence. Stay clear!!! Hoping it will turn up eventually”

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Posted 2 years ago

“Poor quality item. The dress is very nylon like fabric. Their returns policy is so convoluted that I think I may just give up and chuck the things away. Don’t buy from them unless you want to look like Mrs Overall.”

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Posted 2 years ago

“This company is a scam!!! i ordered a product for my daughter a year later never received it and they are refusing to give me a refund!”

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Posted 2 years ago

“Such poor service and quality. One item was completely the incorrect item and way to small. The postage is for the account of the customers, so not worth doing. Save yourself huge upset and waste. Don’t use this company!”

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Posted 2 years ago

“The hoodie I ordered is superb, the quality is first class and at a very competitive price. Be prepared to wait for your delivery, especially in these troubled times.”

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Posted 2 years ago

“This company is a rip off get charge to buy 5 pounds and charge 17 pounds to return rubbish do not buy you be sorry”

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Posted 2 years ago

“Great company with fabulous clothes at reasonable prices.”

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Posted 2 years ago

“quality order”

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Posted 2 years ago

“An extensive range of up to date products for buyers of all types and ages, unbeatable value, great quality and delivered directly to you”

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Posted 2 years ago

“First time customer i was very happy with the experience & my lovely new top”

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Posted 2 years ago

“All the dealings I have had with LightInTheBox have been very good. I find the items I have ordered have been good value for the money. I would recommend LightInTheBox.”

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Posted 2 years ago

“Lots of nice thing and reasonable prices”

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Posted 2 years ago

“I bought some clothes, they were lovely, good quality and the delivery came within a week as I live in the UK.”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews