LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, fits well and looks good. Will buy from them again”

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Posted 2 years ago

“LightInTheBox is fantastic. Godds are packed in a see through plastic bag and zipped up. Perfect. Would highly recommend and give five out of five without question.”

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Posted 2 years ago

“Their clothing is good quality, if you are large or above you may want to order a size larger.”

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Posted 2 years ago

“Hi, the shoes I bought I lovelly and very comfortable. Thank you.”

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Posted 2 years ago

“Very pleased with my purchase price and quality are second to none will continue to shop with lightinthebox thank you.”

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Posted 2 years ago

“the clothes for the price of good quality”

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Posted 2 years ago

“Customer service is fantastic always updated from placing your order to receipt of it , so never have any doubt as to wether you will get it or where it is , because you are constantly informed .”

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Posted 2 years ago

“ONE OF THE BEST SHOPPING SITES, THAT I HAVE ORDERED FROM, KEPT ME UP TO DATE WITH THE PROGRESS, OF MY ORDER AT ALL TIMES, AND MY ORDER WAS 3 DAYS ERLAYER, THANK YOUS.”

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Posted 2 years ago

“Just what I have been looking for Thanks”

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Posted 2 years ago

“Excellent goods ive bought so far cannot complain about nothing good quality also”

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Posted 2 years ago

“Hey light n the box I'm so happy I found ur site it's bin wat I've bin looking for for years everything is top quality n just my style tank tou”

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Posted 2 years ago

“Very happy with order”

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Posted 2 years ago

“Excellent selection of items. Great prices on App. Would recommend if delivery wasn't so random - some items arrive reasonably quickly and others can take weeks.”

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Posted 2 years ago

“Can you please check my order purchase with you dated 11th October, card ending 3725 I have not received this order, no email confirmation no order number so have no way of chasing these items,thankyou Mrs B Bowden bettyb60@hotmail.co.uk value of order £25.17p”

Helpful Report

Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. Thanks for shopping with us. After checking in our system, i found that the LITB account is releated with your email bettyb60@hotmail.co.uk which is the same as the info you provided. Please kindly notice that the confirmation notification will be sent to your email. Please double-check your email, especially the spam folder. Feel free to contact me if you have any other questions. Sincerely, Customer Service

Posted 2 years ago

“Ordered a hoodie, arrived early and really great quality I'm a very happy customer”

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Posted 2 years ago

“The tops and dresses I have brought so far have all been lovely, as long as you follow each item's size guide they fit really well. Check postage each order as it seems to vary daily, but I will be ordering more in the future as very happy with my purchases. I'm in UK and delivery takes about 2 weeks.”

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Posted 2 years ago

“Quality of the t shirts is excellent, graphics are true to pictures, only warning is check the size chart if there is one. A 3xl seems to be anywhere between 36 inches and 52 inches. Delivery to Ireland is a bit slow but worth the wait.”

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Posted 2 years ago

“This is the first time I have ordered anything from this company and I am very happy with the dress I ordered, it is a great fit and beautifully finished, I have just made another few purchases and hope to order again Thankyou”

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Posted 2 years ago

“I would advise that clothing sizes are vital to get right as returning orders from afar is a disaster-giving to others a less frustrating option-regards B.”

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Posted 2 years ago

“Very happy with purchases. Have had a few things from here & never disapointed.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,099 reviews