LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,110 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“So i was looking for an online shopping platform and my neighbor who usually use this platform recommended it to me, so i went ahead and placed my order and within few days, the package arrived safely and well packed, also love their, prices which are pocket friendly. so I'd highly recommend this platform to anyone who wants to do some online shopping. Thank you and thumbs up.”

Helpful Report

Posted 4 years ago

“LightinTheBox has variety quality product with affordable price and what i like the most is the shipment is on time their wonderful customer service is so fast.”

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Posted 4 years ago

“amazing service delivery, no delays or such my order was delivered faster and the packaging was good”

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Posted 4 years ago

“I just love the array of products that you can choose from. The customer care on there are nice and from my experience, they usually respond back to you rather fast. I also got my mother, my aunt, and some other family and friends to use their services. I am definitely using their services over and over again.”

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Posted 4 years ago

“So i was looking for an online shopping platform, then one of my friends recommended me this one, i placed my order and within few days, my package arrive and it was packed beautifully. So i like them because they deliver packages so fast and safe, The Price of items are amazingly pocket friendly. I'd highly recommend this platform to anyone who wants to do some online shopping, thank you so much guys and thumbs up”

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Posted 4 years ago

“I am very happy with my dress. Was delivered on time as stated and was beautifully packed. It was the exact colour, size ,brand, length, everything as it was posted. The price of package and delivery was surprisingly affordable. Totally going to buy again and again. And tell my Friends about this. Amazing service.”

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Posted 4 years ago

“Awesome service, my items were delivered on time and where well packed. The customer service is great too. And I have recommended this company to every of my friends and relatives. Thanks lightinthebox for a wonderful service.”

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Posted 4 years ago

“Very wide variety of products to choose from and a surprisingly Pocket friendly pricing for such quality. With online shopping it very difficult to get what tou you really feel satisfied with but the customer care made it easier than that.”

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Posted 4 years ago

“Am so happy nice to people that Very good quality and kept packed the dress very well. Thank you very much I will keep shopping in here. it is beautiful.””

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Posted 4 years ago

“I just love the array of products that you can choose to be deliverd. The customer care are nice and from my experience, they usually respond back to you rather fast. I have never had any issues with any of my orders as long as I've been using it. I also got my mother, my aunt, and some other friends to use them too. Definitely using their services over and over again.”

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Posted 4 years ago

“I was very impressed and satisfied with the wide variety of products unlike most online shopping sites and the pricing is surprisingly pocket friendly.”

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Posted 4 years ago

“LightinTheBox experience was real good as I got my goods delivered at the right time. I really wanted to use one of the items the following morning as I thought it wouldn't come on time but thank God for LightInthebox. My shopping was real good with them. I recommend to anyone at anytime.”

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Posted 4 years ago

“I received a parcel from Australia and Lightinthebox delivered it to me on time. I would recommend this company to everyone who is into shipping goods. They have excellent customer service and also available to customers 24 hours a day, seven days a week.”

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Posted 4 years ago

“Affordable price,awesome customer service.It would recommend it to anyone😊”

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Posted 4 years ago

“Honestly,I really enjoyed my shopping experience in this site.Their delivery times were always on time and the products I ordered came in good condition.the customer service is very friendly and helpful since they helped me get my first order with no difficulties.I would highly reccommend this site to anyone.”

Helpful Report

Posted 4 years ago

“Shoping with Lightinthebox is one of the best time I enjoy most for some certain reasons because their products are always affordable and Worth the price and the qualities is always there, shipping it over can never be more easy for me,I so much love shopping at Lightinthebox and I can always recommend them”

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Posted 4 years ago

“Honestly,I loved shopping in this site.Their delivery times are always on time and come in a great condition without damage.The customer service is friendly and helpful as they helped me get my first product that I ordered without any difficulties.I also heard that their return policy is very honest and open to anyone,but ive never used it since all my products came in great condition.I would surely recommend anyone to this site.”

Helpful Report

Posted 4 years ago

“when it's comes to shopping you don't have to think twice this is the right place to be to have the greatest and most wonderful online shopping experience you can ever experience. wonderful customer support, this is really simple and easy to operate, quick access to anything you need online you would love it.”

Helpful Report

Posted 4 years ago

“I had an excellent experience. They answered my email promptly and assured me my order would be shipped in time. I received numerous tracking. I could not be happier with the quality as I was a little nervous at first. So I have recommended this to some of my friends and relatives.”