LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Bought 4 items. Decent quality and fit on 2 and poor quality and fit on others. Delivery times ranged from average to very poor. Unlikely that I will shop here again.”

Helpful Report

Posted 2 years ago

“If your looking for something different. This is the place. Delivery a bit slow. Check all size charts carefully. And watch out for Slimfit descriptions. As the return costs are exorbitant”

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Posted 2 years ago

“The order was processed immediately, and delivered today. I'm hoping to have a discount on the order as had to return previous item.”

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Posted 2 years ago

“Very impressed with the quality of the items I have purchased and the price is reasonable.thankyou”

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Posted 2 years ago

“I'm not at all happy,my first order was returned on 17th June and I haven't had a refund yet. My second order was not received. Your system doesn't allow you to call customer services and the tickets also don't have an option for goods not received. You have over £89 of my money and I have nothing.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26546781, Would you please login you litb account and reply when you feel free? You will also find the message in your email# c****************6@yahoo.co.uk I‘m expecting your reply. Sincerely Customer Service.

Posted 2 years ago

“I have purchased several items from LightinThe Box. All dresses have been really, really lovely and I shall keep my eyes open to any other items that I shall be glad to buy. Mine have all been in English £'s not dollars!”

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Posted 2 years ago

“First time I have ordered from LightInTheBox, two dresses that are lovely and fit perfectly, thank you”

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Posted 2 years ago

“Both items were lovely on and material was good quality”

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Posted 2 years ago

“Light in the box is a great place to shop with lots and lots of garments to choose from . The service is fantastic with up to date communication at all times. I would highly recommend them.”

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Posted 2 years ago

“Administration and customer service is very poor, with long delays possible due to time differences. Goods returned under track and trace but still do not know when I will receive the money back on my credit cards. The uncertainty and poor communication really fails to make this a pleasurable buying process.”

Helpful Report

Posted 2 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26546183, Would you please login you litb account and reply when you feel free? You will also find the message in your email# j***********t@hotmail.co.uk I‘m expecting your reply. Sincerely Customer Service.

Posted 2 years ago

“Love this place. So far everything has been as expected and I’m thrilled. I go up one size on clothes as o prefer a little room. Good prices. No complaints. Thank you Light in the box.”

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Posted 2 years ago

“I loved my purchase from lightinthebox. They delivered on time and the product is very good quality.”

LightInTheBox 5 star review on 26th July 2022

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Posted 2 years ago

“Excellent item great value good customer communication. Will be purchasing from light in the box again”

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Posted 2 years ago

“Great feel, fit and design of the quality goods. The size was a little bit larger than expected. Would suite the taller slimmer buyer. Reasonable delivery time to the UK.”

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Posted 2 years ago

“Really impressed with the quality of goods from lightinthebox.”

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Posted 2 years ago

“Great team”

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Posted 2 years ago

“Good quality will recommend”

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Posted 2 years ago

“Loved the fashions advertised. However I will not be ordering from you in the future as the sixes do not match UK sizes and the returns policy is complicated and unfriendly. An item I received , costing £17.99, would have cost me £12 to return. It was unsuitable because the size ordered (L) was nowhere near a UK size (16). I could not even get it over my bust and I am. Size 12/14. Very disappointed.”

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Posted 2 years ago

“100% genuine gear and post bang on time”

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Posted 2 years ago

“I ordered some sweat pants. They arrived earlier than expected and as well as feeling quality and comfortable, they fit very well and look great. Thanks.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews