LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,106 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sehr schöne Ware. Bei den angegebenen Größen empfielt es sich, eine oder sogar zwei Größen mehr zu nehmen. Ansonsten eine sehr gute Qualität.”

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Posted 4 years ago

“Alles super! Ein toller Rucksack”

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Posted 4 years ago

“Sunt ok Sunt rapizi”

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Posted 4 years ago

“Item arrived in good time, perfect condition and working great. Will definitely order from again.”

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Posted 4 years ago

“Quick and fast service with a range of products and fast delivery too.”

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Posted 4 years ago

“ENERFER Refrigerator Deodorizer Active O2 Air Purifier For Odor Removal Fresh-keeping A very small, but effective tool to keep your refrigerator's air germ-free. You can set the production of ozone in 4 increments, and even with the lowest setting you can smell the clean fresh air in the fridge. At this setting the charge of the built-in battery will last for about 5-6 days, when you need to plug into a micro-USB outlet to recharge. I keep it in the produce bin and the the fruits preserve their freshness longer.”

LightInTheBox 5 star review on 12th January 2021

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Posted 4 years ago

“Great service and high quality products that arrived in a very reasonable period of time. Timely emailed delivery updates were provided - very helpful.”

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Posted 4 years ago

“Orders have a sting in the tail - you get a claim for UK customs duty”

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Posted 4 years ago

“It's hard to get the right size clothing, too expensive to return items, my last order was incomplete..I won't be using light in the box again!”

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Posted 4 years ago

Dear customer, We are really sorry that this order doesn’t meet your satisfaction. Next time, if you are unsatisfied with the purchase, please contact our Customer Service firstly. We will help you investigate the case and help you resolve any problem with our greatest effort. Our supervisor had conducted new Ticket ID =22607157 in our ticket center to follow up the problem with your last order. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Loved your cat T shirt! The cat looks so real. It is also very comfortable”

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Posted 4 years ago

“I mostly use it for cosplay and there are so many amazing options to chose from but sometimes they can be a little expensive but other than that I love this app”

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Posted 4 years ago

“Vrlo dobri proizvodi👍”

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Posted 4 years ago

“We have recently discovered LightInTheBox and purchased a dozen items of bedroom wear. These have all been of good quality and keenly priced. My partner and I love dressing in them for our mutual enjoyment. Thank you so much. Glad we found you.”

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Posted 4 years ago

“sunteti punctuali.”

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Posted 4 years ago

“I got 2 tee shirts for me with cats on and I really like them ,and they fit just nice ,I got a girls unicorn dress and tee shirt they are nice and I love the paten on them but very thin but think they are worth a bit less then I paid ,”

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Posted 4 years ago

“OK”

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Posted 4 years ago

“קניתי פנס אחורי לאופנוע אור אחורי ברקס ואיתות מחיר נמוך ועובד מעולה”

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Posted 4 years ago

“AM PRIMIT CD UL !!!”

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Posted 4 years ago

“Always a great service from Light in the Box. Prompt and efficient with great quality products.”

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Posted 4 years ago

“Not yet received”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. Your order was shipped via UK Priority Line-Intel-valley on 2020-12-26 . The tracking number is GV715971200GB. After checking, it show your package was not delivered successfully due to the unavailability of the consignee. Now your package is at the Royal Mail Delivery Office. Tracking link: https://www3.royalmail.com/track-your-item#/tracking-results/GV715971200GB In this case, you may contact the delivery office to ask for a re-delivery or you may pick it up by yourself as soon as possible. I had conducted new Ticket ID =22607089 in our ticket center and provide you more information about the Delivery Office. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,106 reviews