LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,085 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Great price and delivery before promised delivery date. No messing.”

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Posted 3 weeks ago

“Good retailer. Will use again”

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Posted 3 weeks ago

“Excellent quality and value”

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Posted 3 weeks ago

“I find your products godd quality and value for money.”

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Posted 3 weeks ago

“This is where you find the stuff that you wont find on other sites at sensible prices. easy to track and arrives reasonably quickly . Clothing good quality.”

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Posted 3 weeks ago

“This company offers great products and fabulous value for money. My preference has tended to be eye-catching cycling jerseys as run-wear. I have bought hundreds of them and they're super for exercise motivation! But, their printed hoodies are great as well. The designs are colourful and innovative. New items are always being added to their catalogue. Overall a very satisfying shopping experience with a reliable trader.”

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Posted 3 weeks ago

“Wonderful product and a great price, shipped quickly as well”

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Posted 3 weeks ago

“Very pleased with my Christmas Sweatshirt. You are beyond compare for Christmas outfits. There is nothing here where I live that would make me want to buy.”

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Posted 4 weeks ago

“Good shipping time considering how far the warehouse is. Quality of clothes purchased was very good for the price.”

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Posted 4 weeks ago

“In delighted with all my purchases from Light in the box.From coats to trousers and tops to dresses each one beautiful.True to size and above all happily colourful and a pleasure to wear.I will be a regular customer.”

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Posted 4 weeks ago

“I'm very happy with all the products that i have bought since i opened the account and happy with the postage and courier service”

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Posted 4 weeks ago

“Good company. Kept informed about my order. And the item I got was great .”

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Posted 4 weeks ago

“Extremely pleased with the whole process. no hasssle, item purchased was to order with delivery as requested. Will continue to use.”

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Posted 4 weeks ago

“Good quality items arrived on time and in good condition would recommend this company”

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Posted 4 weeks ago

“some sort of delay in completing order but once in transit, quite a speedy delivery - slightly earlier then expected”

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Posted 4 weeks ago

“Exceptional service. 5 stars!”

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Posted 4 weeks ago

“I have only good things to say about shopping from this website. The order arrived on time, with notifications for delivery. The cost was at a good point for me and the items I purchased seem to be of excellent quality. I would not hesitate to order from LightInTheBox again!!!”

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Posted 4 weeks ago

“I'm relatively new to LightinTheBox and a total convert! Wonderful styles, quality and value for money items. Customer service is excellent. Prompt, efficient delivery. I honestly can't fault LightinTheBox. Highly recommended”

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Posted 4 weeks ago

“I had a very positive experience with this company, I was kept informed of the progress of my purchase all the way and it arrived well within the time they had given me for arrival.”

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Posted 4 weeks ago

“Sizes are sometimes a bit short.”

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Posted 4 weeks ago

LightInTheBox is rated 3.8 based on 9,085 reviews