LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I love my new phone case, excellent quality and would highly recommend”

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Posted 2 months ago

“Loved the jumper, good quality, good fit.”

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Posted 2 months ago

“Easy to order, quick delivery, and very good fit and quality”

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Posted 2 months ago

“Very good and easy to understand website very good variety of products and clear on price and postage”

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Posted 2 months ago

“Excellent communication and fast delivery”

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Posted 2 months ago

“light in the box has lots of quality clothing plus clothing for men and women some items are mind b lowing originality”

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Posted 2 months ago

“Purchased Seat covers came on time and fitted to a T delighted with my purchase. J&C”

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Posted 2 months ago

“Nice looking watch in bright pink to match my pink outfits. Kept informed of delivery status all the way through. Will enjoy wearing”

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Posted 2 months ago

“Excellent and quick delivery”

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Posted 2 months ago

“Wonderful, quality items and fantastic quality service. I would not hesitate using them again Thank you team”

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Posted 2 months ago

“In regard to variety of goods, it is very good, as to prices, they are competitve. Customer services are good as they do take customers' comments seriously.”

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Posted 3 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103194849 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 months ago

“Great service,brilliant web site,kept informed of delivery progress”

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Posted 3 months ago

“I have used LightinTheBox twice now and both times the results have been very good interms of delivery promise and quality of clothing. You need to pay particular attention to sizing of clothing as my experience is that UK sizing is one down from USA sizing. The only disappointment is that images online don't truly reflect the purchased item. Tee shirts are fine but any fleece etc are generally thinner than shown. I will still continue to use them but be judicious in my selections.”

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Posted 3 months ago

“I have often bought items from LightInTheBox & have always found them to be of good quality & value for money.”

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Posted 3 months ago

“The item I ordered was good value for money, arrived on time, and was exactly as advertised. I would use this supplier again.”

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Posted 3 months ago

“Returns are a nightmare !!”

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Posted 3 months ago

“Great price and delivery before promised delivery date. No messing.”

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Posted 3 months ago

“Good retailer. Will use again”

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Posted 3 months ago

“Excellent quality and value”

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Posted 3 months ago

“I find your products godd quality and value for money.”

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Posted 3 months ago

LightInTheBox is rated 3.8 based on 9,101 reviews