LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,134 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,134 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic quality and amazing service thank you xx”

Helpful Report

Posted 1 year ago

“Wonderful service both tee shirts and dresses were perfect thank you also all came intact and individually wrapped thanks to good delivery service thanks again xx”

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Posted 1 year ago

“Very happy with my litb products and the delivery time is very acceptable”

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Posted 1 year ago

“Veey happy with offers, customer service and selling things”

LightInTheBox 5 star review on 20th June 2023

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Posted 1 year ago

“Lovely dress but having to have it taken up length for someone at least 5’ 10” I’m 5’ 2”!”

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Posted 1 year ago

“I was very impressed with the 'Customer Service' i received, thank you! :) The 'Shipping Time' was brilliant! It was quicker than addresses in 'UK' not from 'Half Way Around the World!!!!'”

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Posted 1 year ago

“Good delivery service and reasonable prices for items. Only thing that let you down is helping people with a return as I wrote asking for help as the shoes do not fit I need to exchange them for a size 7 as to narrow but boots fit lovely if you could send me an email how to do this I would appreciate it thanks. That would put you up to a 5”

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Posted 1 year ago

“Considering the prices, I wasn't expecting the best quality. However, I was pleasantly surprised, the clothing was excellent”

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Posted 1 year ago

“Great service and quality goods xx”

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Posted 1 year ago

“light in the box has a wide range of products and good quality sizes can be a problem previous orders of shoes tu small shapewear to small tops way too big went by measurements given”

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Posted 1 year ago

“Beautiful dress. Could benefit from a longer zip. It's hard to get on and off. Once on its a great fit and looks good”

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Posted 1 year ago

“The shirts I ordered are just what I wanted and they are excellant also very quick service well done”

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Posted 1 year ago

“Great quality jacket, shame it was completely the wrong size, since the delivery was within a reasonable time.”

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Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29382718 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“I don't think there's enough stuff for blokes! But apart from that, you HAVE got some pretty loud t-shirts! which I like!”

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Posted 1 year ago

“My second time of shopping and things are as good as the first so I have no worries”

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Posted 1 year ago

“Great quality thanks”

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Posted 1 year ago

“Ordered 2 polo shirts and casual shirt . Arrived on time and fitted in accordance with the size chart.”

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Posted 1 year ago

“Excellent value for money, fast delivery, easy returns, interesting items. Clothes I have bought so far all fit very well.”

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Posted 1 year ago

“I must say I am pleasantly surprised with LightinTheBox, I placed 3 separate orders without know the quality and not one item disappointed me.”

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Posted 1 year ago

“Very pleased with the quality and price of the products, good fit, great colours and excellent delivery service”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,134 reviews