LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,093 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Struggling to find out how to return items.”

Helpful Report

Posted 10 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102391380 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 10 months ago

“Easy to follow website great prices and good choices”

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Posted 10 months ago

“I am thoroughly impressed by this company. They offer a huge range of quality products, guaranteed to please every taste, and I have had nothing but first class service from them. But don't take my word - try them for yourself; you won't be disappointed!”

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Posted 11 months ago

“My orders havee always received immediate attention and delivery is as stated or earlier”

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Posted 11 months ago

“I have placed 2 orders recently and have not been able to track them One of them is past delivery date According to your website they have been shipped and have arrived in Dublin but no further info as courier Fastway have not got them on their system Would appreciate an update Thanks”

Helpful Report

Posted 11 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102359215 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 11 months ago

“Thought this might be a scam but pleasantly surprised at level of service and quality of products”

Helpful Report

Posted 11 months ago

“good item and price was write , fab”

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Posted 11 months ago

“I was pleased with my recent purchases & the quality , just waiting for my next order to arrive.”

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Posted 11 months ago

“Very good material”

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Posted 11 months ago

“I have been very satisfied with all the things That I have had from LightinTheBox and i would recommend it to anyone.”

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Posted 11 months ago

“Great prices and quick delivery products brilliant”

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Posted 11 months ago

“So many fabulous designs to browse through; I could do with some more wardrobe space!”

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Posted 11 months ago

“Love the shop. Thanks”

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Posted 11 months ago

“excellant quality good value would recomend people to see this for themselves ive been ordering for awhile now and everything ive bought is always delivered on time and packaged well a fab site”

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Posted 11 months ago

“Great the way the points add up”

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Posted 11 months ago

“Not pleased with recent purchase. Goods did not match description”

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Posted 11 months ago

“Good products”

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Posted 11 months ago

“Generally I have found this site to be very good. Most of the items are different and well maintained. Some sizes need careful planning but overall excellent service and assistance. Thank you”

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Posted 11 months ago

“Items good value, sizing can be confusing tops ordered at same size aren't always and prices not always in gbp but makes life interesting many thanks”

Helpful Report

Posted 11 months ago

“I was hesitant to risk any kind of purchase from yet another internet company but I gambled and it paid off for me. Good price product and service. Sizes are as described and quality is good I've bought a couple of full zip hoodies which wear and wash well, I've even bought 3 of my grandchildren a hoodie each and they love them so much that they are never in the wash basket they hardly ever take them off”

Helpful Report

Posted 11 months ago

LightInTheBox is rated 3.8 based on 9,093 reviews