LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,085 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Very good material”

Helpful Report

Posted 9 months ago

“I have been very satisfied with all the things That I have had from LightinTheBox and i would recommend it to anyone.”

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Posted 9 months ago

“Great prices and quick delivery products brilliant”

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Posted 9 months ago

“So many fabulous designs to browse through; I could do with some more wardrobe space!”

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Posted 9 months ago

“Love the shop. Thanks”

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Posted 10 months ago

“excellant quality good value would recomend people to see this for themselves ive been ordering for awhile now and everything ive bought is always delivered on time and packaged well a fab site”

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Posted 10 months ago

“Great the way the points add up”

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Posted 10 months ago

“Not pleased with recent purchase. Goods did not match description”

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Posted 10 months ago

“Good products”

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Posted 10 months ago

“Generally I have found this site to be very good. Most of the items are different and well maintained. Some sizes need careful planning but overall excellent service and assistance. Thank you”

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Posted 10 months ago

“Items good value, sizing can be confusing tops ordered at same size aren't always and prices not always in gbp but makes life interesting many thanks”

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Posted 10 months ago

“I was hesitant to risk any kind of purchase from yet another internet company but I gambled and it paid off for me. Good price product and service. Sizes are as described and quality is good I've bought a couple of full zip hoodies which wear and wash well, I've even bought 3 of my grandchildren a hoodie each and they love them so much that they are never in the wash basket they hardly ever take them off”

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Posted 10 months ago

“The goods I ordered were unsuitable. Light in the Box provided an easy solution to the slightly difficult process of returning them. Good customer service from this company. Thankyou.”

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Posted 10 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102334514 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 10 months ago

“Light In The Box Is An Excellent Website I Have Purchased Clothes Of High Quality From Them I Shall Continue To Do So”

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Posted 10 months ago

“Found the ordering process easy and efficient. The delivery time is prompt. The Goods ordered were of good quality. I will use Light in the Box again and am happy to recommend them.”

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Posted 10 months ago

“Even if buy clothes or shoes is always good quality and true size !”

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Posted 10 months ago

“Their products are very good quality. My son has purchased a few items from them and I ordered for the first time at Christmas. I am very pleased with the t-shirt I bought.”

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Posted 10 months ago

“great site, quick delivery and items were perfect. would definetely use again.”

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Posted 10 months ago

“It was the first time that I have used Lightinthebox but I wish I had found this sooner. The prices and offers are amazing and the delivery was quicker than I expected. My first order was for two sweatshirts and the quality was better than expected so I will be purchasing more goods in the future. Definitely recommended.”

Helpful Report

Posted 10 months ago

“This company is so easy to deal with. Their products are clearly illustrated with simple narrative about the products features and the pricing clearly indicated Acknowledgement is sent after order is placed and regular updates on order progression advise I have used LightinTheBox on a number of occasions without any problems whatsoever and would recommend anyone to use them John Humphrey”

Helpful Report

Posted 10 months ago

LightInTheBox is rated 3.8 based on 9,085 reviews