LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I love to shopping here. Its easier and there's a lot of various that I can choose. The quality of the product and the service are amazing.”

Helpful Report

Posted 4 years ago

“I had an order coming from UK and light the box charged a good amount of money which slightly higher than other. But they also provided very fast shipping and any my order was not damaged it was in great condition so ya nice job.”

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Posted 4 years ago

“Good job I love it... customer service is very good”

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Posted 4 years ago

“wow. Amazing I really loved this site in terms of shopping. everything I need is here. No hassle and all admins are approachable enough to answer all my inquiries. I really love to recommend this shop to everyone. 100% sastisfied.”

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Posted 4 years ago

“Muy buen servicio, agradezco su rapidez y la eficacia de la compra, todo llegó en muy buen estado”

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Posted 4 years ago

“I like their servies and products quality controal.More and more serivices are convenients,”

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Posted 4 years ago

“It's a very good service. Light in the box good platform for shopping. Delivery service good. ILike.. ✌️🤞🤞”

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Posted 4 years ago

“Thank you I have fallen my package as soon as I recommend this store ay many items in promotion and the best that its prices are pocket range very good company I recommend it a lot greetings”

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Posted 4 years ago

“Professional and Very good service and products. I love it and I would recommend to everyone. Highly recommended.”

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Posted 4 years ago

“Wow, there is high quality product available. This product fully satisfy me and I also recommend my friend for shopping.”

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Posted 4 years ago

“The best online shopping experience for me.to be frank the offers and genunity in the products made me writer a review . Owesome products nice interface and super quality , i like it.”

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Posted 4 years ago

“Very poor product quality, poor customer care, poor return procedures, everything was very bad unfortunately”

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Posted 4 years ago

“Product that I ordered was exactly as described and in perfect working order and delivery was fast happy customer will order again 👍”

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Posted 4 years ago

“Item arrived fairly quickly considering we ordered it over Christmas period, good quality hoodie, and I did get replies via my email,”

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Posted 4 years ago

“These Sexy Metal 6in Stiletto Heels arrived nicely package there very nice to wear and feel so sexy to wear as well and nice to walk in to”

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Posted 4 years ago

“I have made several purchases from this company and have on each occasion been pleased with the quality, I do not hesitate to recommend them.”

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Posted 4 years ago

“I have purchased a couple of items from LightinTheBox and have been very pleased with the service and quality. I look forward to dealing with them again”

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Posted 4 years ago

“Fuss free transaction and product arrived sooner than the original forecast.Had the goods needed to be returned there was no instructions for this.”

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Posted 4 years ago

“Always been guarded about purchasing from Chinese Companies having heard and read some bad things regarding quality delivery etc BUT Lighting The Box Have been fantastic to deal with. The quality of the products is second to none as are their prices. Delivery was within the time scales quoted. Would we recommend Lightin The Box ? Absolutely”

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Posted 4 years ago

“I am very pleased with my recent purchase of a Monocular PIS-0540. Yes I would recommend anyone to buy from LightinTheBox”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews