LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Bought two wigs, they were horrible, no way looking as the advertisement, not sure where to return them to get any refund, will never buy from them again”

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Posted 3 years ago

“.............”

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Posted 3 years ago

“I really like the designs for your tee shirts, can not be found anywhere else, and the quality is very good, take a little time to get here but worth the wait, and good value for money will buy again!”

LightInTheBox 5 star review on 4th May 2021

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Posted 3 years ago

“Easy to order; good delivery time.”

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Posted 3 years ago

“Good quick services and good well made clothes, good size and good quality. Good quirky shirts and tops, most unusual and a good talking point.”

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Posted 3 years ago

“If I could put zero I would. DO NOT BUY FROM HERE. they put a different address label on so the parcel then becomes known as abandoned so I can't get a refund and they get to keep the money. Although I'd had an email stating they had put wrong address on they still refused refund. Boycott this stupid scam site.”

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Posted 3 years ago

“Great site .I love it for everything I bought from it lots of times since I came across it years ago .would definitely recommend having a look on it and promoting a purchase”

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Posted 3 years ago

“Delighted with the product. Just like the picture and arrived on time thank you so much”

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Posted 3 years ago

“These are excellent lights provided that the bulbs are screwed in tightly otherwise bulbs are likely to fail. Now that I am aware of this l am well pleased with the display !”

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Posted 3 years ago

“Very pleased with my purchase”

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Posted 3 years ago

“Quick delivery and good quality! Thanks!”

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Posted 3 years ago

“I had a problem with the order but this was resolved fairly and promptly by the customer service team”

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Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. In order to meet your satisfaction, I had conducted new Ticket ID =23495169 in our ticket center to follow up your case again and will provide Better solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 3 years ago

“Terrible service. He item I ordered never arrived, contacted the customer service department and EVENTUALLY got my money refunded. The customer service department were supposed to contact me within 24 hours of a message, I often had to wait 4 days to a week for a response. Will never use LightInTheBox again”

Helpful Report

Posted 3 years ago

Dear Gary Byrne, We sincerely apologize for what happened and all the inconveniences it may have caused. Please be assured that we will take your feedback seriously. We also regard it as very helpful to improve the services we provide to our customers. We will try to avoid the problems happen again in the future. If there is anything else we can do for you, please do not hesitate to let us know. We will take all our efforts to help.

Posted 3 years ago

“I love LightInTheBox! So quick to place an order and I am really satisfied with the items I have purchased so far! I have recommended LightInTheBox to several friends already!”

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Posted 3 years ago

“Amazing and easy processing. Great experience”

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Posted 3 years ago

“I’m please now with the service and customer service in regards to my order all issues have been resolved very happy with the company and have reordered correct item”

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Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I am really sorry that the item doesn’t meet your satisfaction. In order to meet your satisfaction, I had conducted new Ticket ID =23495038 in our ticket center and provide a new Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 3 years ago

“What they advertise and what you receive is worlds apart.I was really disappointed.I will never buy again.I paid so much.Wasted all my money.”

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Posted 3 years ago

“Goods not as photo poor quality dress made from nylon and colour blue was meant to be blue going to lighter blue at bottom and the bikini top was soo small even though was size large”

LightInTheBox 1 star review on 3rd May 2021

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Posted 3 years ago

“Just terrible! The dress I ordered was poor quality. I tried to return it and they wanted $36 to ship the dress back for return to China. That’s more than the dress costs! Do not buy from here!!”

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Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY!! This company makes it intentionally hard and frustrating (if not imposdible!) to return products for a full refund...you first have to figure out how to begin a refund (you have to start a "ticket"), then you have to take a photo but they limit the format (must be a jpg and no greater than 2 mbs in size), then they offer you a 50 % credit or a 40% refund (and you keep the product)...IF you still persist and request a FULL REFUND of your money, then you must return the item to China, not to the address in New York that it was shipped from...as you can imagine, at that point I have given up and will go back and request a 40% monetary refund. DO NOT BUY FROM THIS COMPANY! LESSON LEARNED!”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews