LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Very good company with lots of items to choose from. Quality is really good and sizes are true to label.”

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Posted 2 years ago

“good website with lots of great items to buy”

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Posted 2 years ago

“I’m trying to return the items and I found it some instructions on the page but more importantly the customer care team has made a huge difference by replying to my concerns promptly Very satisfied customer here”

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Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27879691 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Light In The Box, Have clothing beautifully designed and made, fashion in many sizes and colours - all items are well made, received quickly, with lovely print ideas, up-to date fashion.”

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Posted 2 years ago

“Very happy with lightinthebox will be buying a lot more in2023 thank you”

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Posted 2 years ago

“My dealings with this company have been very positive. Excellent service and communication and prompt delivery. I have no hesitation in recommending LightInTheBox as a professional retail outlet.”

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Posted 2 years ago

“Some good products at impressive prices, will use again”

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Posted 2 years ago

“Great price great quality good price have ordered some more because I was so pleased with the first order I received”

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Posted 2 years ago

“Hmm. Average.”

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Posted 2 years ago

“Always good quality garments, good to reasonable prices with good delivery times”

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Posted 2 years ago

“Easy website and good updates on any orders”

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Posted 2 years ago

“I made an order of 10 items in November 2022, however to date I have received only 4 items. I am still waiting for the rest of my order. I have sent emails after emails and still nothing. I find Lightinthebox to be very poor with regards to customer service”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27870237 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“I purchased a hoodie and a t-shirt. They arrived quickly and are of good quality. Will order again”

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Posted 2 years ago

“The game console is very good and brilliant value. Unfortunately it did not arrive in time for Christmas, but that was partly down to Royal Mail.”

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Posted 2 years ago

“Love this site clothes are very stylish and very good value”

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Posted 2 years ago

“Placed 2 orders .................. one of them turned up very quickly - within a few weeks. The other, I am still waiting for nearly 3 months after placing.”

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Posted 2 years ago

“Excellent products of which I have never failed to receive, well done”

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Posted 2 years ago

“All the cloths we bought look and feel good. We are happy with our purchase.”

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Posted 2 years ago

“Great products fast delivery”

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Posted 2 years ago

“Good communication, prompt dispatch, impressive merchandise.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,099 reviews