LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Shirt arrived within stated timescale and is of very good quality and fits perfectly as per size quoted. I will buy more.”

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Posted 1 year ago

“There's a huge amount of choice in clothing In LightinTheBox which is great, but you do have to check the sizing very carefully. Not exceptional quality but good for the price.”

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Posted 1 year ago

“Great product and grate service.”

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Posted 1 year ago

“Great price and quick delivery”

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Posted 1 year ago

“Light in the Box is one of those websites that pops up and I decided to try it ...for the variety of things you like and can't get in your locality, the value is always tempting and they do give customers a good incentive with low-price deals. it is good to try places like this - the waiting time is very reasonable and most of the retail is good. sometimes the shipping costs outweigh the costs of the order but usually okay, The quality in clothing needs to be looked at, garments if synthetic can be disappointing, and sizing is always for the eastern market so you need to be aware. however, i have enjoyed lots of products from light in the box and it is defintiely worth buying from - thank you h”

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Posted 1 year ago

“The sales service is exceptional with regular communications regarding the delivery which is always very timely. The product is great value with a superb collection of clothing which are very 'funky'. I would highly recommend this company if you are looking for something a little different.”

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Posted 1 year ago

“Found everything as advertised and delivered when said”

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Posted 1 year ago

“Always pleased with the quality of product and service from lightinthebox.”

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Posted 1 year ago

“Used this site a lot and have never had a problem with delivery or any products. Fantastic service all round at unbelievable prices.thanks”

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Posted 1 year ago

“Good quality at reasonable prices”

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Posted 1 year ago

“Great service and great products. Bought chair covers which were a perfect fit, lovely fabric and design. Brightened up our dining room. Would highly recommend . Products were delivered very quickly - very happy with our purchase and service.”

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Posted 1 year ago

“Ihave given you a 5 star rating because of the followig, a great looking catalogue, ease of ordering & payment & finallya quick response on delivery. Thank you very much. Please bear in mind that this is my opinion because I have had great service & great products & no problems.”

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Posted 1 year ago

“.”

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Posted 1 year ago

“Good quality at a good price”

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Posted 1 year ago

“good value”

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Posted 1 year ago

“I’ve had quite a few dealings with Lighting The Box recently.. and I’ve found the entire process so easy to do.. LITB make it all so simple.. the garments I purchased were top quality and arrived well before the due date.. I have now hesitation using Lightin The Box in future .. many times.. at this stage they know what I like better than I do..”

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Posted 1 year ago

“I have been using Lightln The Box services for a year and a half now. And I really like shopping here.I have never had any problems here, the goods always arrived on time and everything I ordered.There are often discounts here and I really like to buy goods on discounts. In general, this site has earned the trust and attention of customers.”

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Posted 1 year ago

“I have used lightinthebox many times and the service and products are top notch. Quick delivery and clothes were good quality. Sizing is good but they are Chinese sizes so you have to order bigger than your normal size. I have ordered electrical products too and all safe and good quality.”

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Posted 1 year ago

“A large amount of products in one place and all at very competitive prices. Helpful email communication regarding delivery (wait approximately 5 - 7 days) All in all a good experience for me.”

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Posted 1 year ago

“It’s hit and miss really no labels on items is a big negative if buying gifts”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews