LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Received item no labels cheap fabric ordered small would fit large nothing like photo. Could get refund through PayPal but return postage not covered so not worth wasting more money and time returning garment with a possible no refund .would never recommend this company will just throw out where it belongs in the rubbish.”

Helpful Report

Posted 3 years ago

“The pictures are not accurate, you don't get what you see in the picture. It's a big scam, don't spend your money here at all. It's simply not worth it. The owners of this company should be ashamed, they only want your money but don't deliver what you paid for. Rather shop at shien. It's more worth it.”

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Posted 3 years ago

“Rubbish rubbish”

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Posted 3 years ago

“Cheap Chinese clothes. Misleading photographs as the dress my wife ordered was lighter than a silk scarf. The package nearly blew away in the light breeze. Only got my refund as I had paid with PayPal and I had to raise a refund request as this crowd are just a bunch of cheap Chinese goods merchants. Don’t don’t have anything to do with them.”

Helpful Report

Posted 3 years ago

“After a large delivery which arrived over a week late, I shipped the whole order back. It cost over £80 to return in shipping fees. We eventually got a refund minus their shipping costs. Therefore it cost over £110 for nothing. Definitely do not recommend them”

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Posted 3 years ago

“Very good company, great service, couldnt be happier. Will use again”

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Posted 3 years ago

“My parcel didn’t even show up. Did not get my money back. Tried contacting them but their website was the poor couldn’t get to them. Would not recommend!!!”

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Posted 3 years ago

“Really cheap, quality isn't bad - Hit and miss id say - some items better than expected some not as they looked online. Great customer service.”

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Posted 3 years ago

“shocking returns policy brought 2 t-shirts meant to be lambs wool it turned out to be poor quality made made static material with no labels or tags on the product. hard to contact them, they have no returns postage and asked me to pay tracked which is more than the t-shirt costing £12. they are a bunch of criminals don't use this company”

Helpful Report

Posted 3 years ago

“Wish i had read reviews before i ordered now stuck with 2 fasinators that are unwearable joke of a company avoid at all costs”

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Posted 3 years ago

“They have dealt with my problems well. Although some of the clothes were small, they were of gòod quality and the tee shirts I bought fitted well. Will buy from them again.”

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Posted 3 years ago

“Absolutely a scam the item 8 bought was nothing like the pictures and it had 2 holes in it the item was sent from the UK 48hrs tracked but they want me to return it to China!!”

LightInTheBox 1 star review on 16th September 2021

Helpful Report

Posted 3 years ago

“Do not use this company. All the negative reviews on here are spot on. I ordered something for my Son. He was really looking forward to getting it. It was supposed to take 4-6 days to get here. It took 2 weeks. But the main problem is that they sent THE WRONG ITEM! I have requested a refund but the silence is deafening. Believe this review and other similar reviews. Avoid this company. If you can get the item you want elsewhere please buy it elsewhere. The photos attached show the difference between what I ordered and what I actually got.”

LightInTheBox 1 star review on 14th September 2021

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Posted 3 years ago

“Never received my order despite sending numerous emails. They do NOT correspond.”

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Posted 3 years ago

“Would give ZERO if possible. Rip off of absolute very poor quality tat that is slow to arrive and is then non returnable when not wanted as such poor quality and undersized. Customer service non existant and just fail to respond when you are requesting return and refund. They have not sent me a Return Form despite multiple requests so I have been frauded by them for the money I paid effectively. DO NOT USE”

Helpful Report

Posted 3 years ago

“Excellent product and very good value for money, l worked in clothing trade for 40 years plus as a senior manager and if the quality of a purchase was unacceptable it would be returned with no favourable comments. However in this case the quality was great and especially the price. Will recommend”

Helpful Report

Posted 3 years ago

“The ladies clothes I ordered were too small. I have sent them back and am still waiting for a refund. The fit watches I am sending back as one of them has fallen to pieces on the third time of charging. The men's tee shirts are fine.”

Helpful Report

Posted 3 years ago

This is Customer Service Supervisor from Lightinthebox. I've checked and regret to find that you returned the ladies clothes and watch without our approval. Could you please advise us to which address you returned the order? I had conducted new Ticket ID =24393118 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation. Thank you for your understanding and cooperation in advance.

Posted 3 years ago

“Looks and fits perfectly. Great fabric”

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Posted 3 years ago

“Love your site, so many different things and amazing designs. I'm always telling others to visit your site for great gift ideas,”

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Posted 3 years ago

“I bought an inexpensive and good value cycling jersey. The dispatch time was good and the customer service is very good.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews