LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Picture of product clearly matched my item I bought fit was perfect”

LightInTheBox 5 star review on 23rd November 2021

Helpful Report

Posted 3 years ago

“LightinTheBox are good to deal with, The account holder can maintain and track orders easily, Also very quick with any feedback that is required,”

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Posted 3 years ago

“bought a shirt from Lightinthebox the other day was just what i needed great quality as well although it was excellent in every way the only thing you have to remember if ordering from here is that you need to order the size up for UK males”

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Posted 3 years ago

“you've not answered my question, and your returns policy is total rubbish, you expect people to sent back to China at same cost as item. That's not a returns policy it's blackmail, you give 30% as if it where a great deal but in fact it's an insult when the same item is on ebay for half the cost in the first place and also is free from China. The web site is just one big scam and can't really be call a company with a proper setup for returns or customer service”

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Posted 3 years ago

“Don't trust the 5 stars you see. I ordered a £39 worth chino trouser. It was advertised as £60 before. When it arrived it was painful to watch the quality of the trouser, like it was sewn as an impromptu costume. It wasn't even cotton. It was weird, didn't t even fit the right calf area. Don't bother asking for a refund, they'll offer you only 20% and don't bother to negotiate because they will just ignore you.”

LightInTheBox 1 star review on 19th November 2021

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Posted 3 years ago

“My wife ordered a top. Poor quality materials and not as shown on the website. Vaguely similar but definitely NOT the same. Told to return it to China, really? I would think twice before using them.”

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Posted 3 years ago

“Misleading refund policy..bought a £100 dress, I ordered a sizE bigger and its still tiny , I requested a refund to be told as they are made to order I couldn't return it ....apparently customised means made to order also why do they put the tags and cable tie on that have to still be attached for a return...they seem adapt the rules to suit them ..AVOID at all costs”

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Posted 3 years ago

“Company took 2 months to send me the wrong product, and when I asked for a refund they said they will only issue a refund if I ship it back to China and cover return shipping costs. I'd gladly ship it back if they prepaid the shipping, but I'm not going to pay shipping for their mistake. I've looked into the company now and see this is a pattern for them. Terrible customer service. They clearly don't care about retaining customers at all.”

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Posted 3 years ago

“Delivery was prompt but the xl jumper you sent me was too small. It must be based on us sizes. I ordered another in size xxl but the order has been refunded because of lack of stock. I did like the product.”

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Posted 3 years ago

“A bit of rubbish, that bore no resemblance to the lovely dress in the picture, arrived long after the costume ball for which it was bought. I’m now supposed to foot the bill to return it to China, but I don’t trust them to issue a refund to my card even then; potentially yet more wasted expenditure . They rely on attrition to make money. The few positive reviews on here are probably issued by the company - it’s obvious when you read the style. What a scam. Stay clear”

Helpful Report

Posted 3 years ago

“Made an order for a sale item. They said there were plenty in stock, sat on my money for two weeks then cancelled the order without notifying me or giving any kind of explanation. I guess I should be thankful I paid through Pay Pal so I can at least get my money back.”

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Posted 3 years ago

“It was very good, the product I bought arrived on time and I was able to follow every step of the package. Thanks!”

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Posted 3 years ago

“The kids Tshirts I ordered are lovely, great quality and wonderful designs you can't find anywhere else! Highly recommended LightInTheBox. The only downfall is the delivery time as it's shipped from China but it's not a problem as long as you order the things you need a few weeks in advance!”

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Posted 3 years ago

“Excellent quality and excellent service very pleased thanks.”

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Posted 3 years ago

“Your customer service is on point, website is very well designed and the item i received exceeded my expectations it also arrived in just over a week which is amazing”

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Posted 3 years ago

“Not all Light in the Box items come in large sizes but there is a variety of exclusive fashions that do. They are unseen anywhere else and when worn always draw attention and comments of "where did you get that!!"”

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Posted 3 years ago

“Very good quality, I'm very happy with the bag would recommend”

LightInTheBox 5 star review on 16th November 2021

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Posted 3 years ago

“Very happy with my recent purchase of a cycling top with unique and funny message for a friends significant birthday. Tracking keeps you informed of delivery however do allow an extra couple of days I would recommend ordering from light in the box.”

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Posted 3 years ago

“Get what you pay for”

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Posted 3 years ago

“I would recommend it to others and it’s such a good app as it’s always reliable”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews