LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,085 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Excellent outfit Dependable and reliable go for their stuff never regret it”

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Posted 11 months ago

“all products in my order as described apart from 1, a hoodie described as a jacket, which it was not”

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Posted 11 months ago

“The top was shorter than advertised. But it looks great”

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Posted 11 months ago

“First class service good quality goods reliable 👌”

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Posted 11 months ago

“I found light in the box fast delivery”

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Posted 11 months ago

“Product was very good quality and exactly as described. Would certainly recommend light in the box for quality and value”

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Posted 11 months ago

“Quick delivery and nice quality item Thank you”

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Posted 11 months ago

“I found this firm a bit by accident whilst looking over a hobby site. I immediately fell in love with the clothing designs and the prices were very good. I placed several orders over time and as yet I haven't ever been disappointed. The designs are beautiful the sizing is good. The firm itself not only very reliable but proficient and professional. For me this firm and its goods are a keeper for me.”

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Posted 11 months ago

“Good t shirts at a good price”

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Posted 11 months ago

“Lovely items, huge choice, beautiful, vivid colours, good prices.”

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Posted 11 months ago

“Some of your website won't translate to English, but understand it to order products. Please could you improve your translations.”

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Posted 11 months ago

“Great range of products not got on the high Street!”

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Posted 11 months ago

“I can surely say that lightinthebox is the best thing l have ever Done absolutely great quality of goods l have already got over 100 people that l can call friends that have asked me about this and they r so pleased with there products I'm definitely going to shop more With u many thanks”

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Posted 11 months ago

“expect cheap products that may or may/ not work. You defo get what you pay for here”

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Posted 11 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102142497 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 11 months ago

“Brilliant seller great service 👏”

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Posted 11 months ago

“The advertisements are really well presented and provide a wealth of information about the products for sale! Well done!”

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Posted 11 months ago

“I had 2 items recently that were wrong in size asking for a code etc to return ,but Lightinbox said keep and we will refund the money. so I shall and take the items to a charity shop and hope someone likes them”

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Posted 11 months ago

“Love the clothes. Very warm and comfortable”

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Posted 11 months ago

“I love shopping online They selection isso vast. That you can buy from your own armchair without having to go out . From time of ordering you are kept update on where order is on the way to you.keep up the good work Teresa Ireland.”

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Posted 11 months ago

“Excellent company great product”

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Posted 11 months ago

LightInTheBox is rated 3.8 based on 9,085 reviews