LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with service arrived very quickly and packed very well”

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Posted 1 year ago

“Light in the box is a very cheap and excellent service it provides what we most want in life.and this is the best site bar none and will always shop here”

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Posted 1 year ago

“The coat was stunning ! Well worth the wait”

LightInTheBox 5 star review on 31st January 2023

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Posted 1 year ago

“I am very please with my order of 2 half zip fleecy type long sleeve shirts. I fact I have now ordered 4 more. Both the quality and the delivery of my purchase was first class. Thank you”

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Posted 1 year ago

“Produkt był taki jak w opisie a dostawa była w terminie .”

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Posted 1 year ago

“Very good communication with this company they were very helpful when I had to return my order very easy returns process and very quick refund thank you”

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Posted 1 year ago

“the products are great/ but getting them is a nightmare they take ages to be delivered thats the only thing thats wrong with this company/ thanks john”

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Posted 1 year ago

“The service I received on all three purchase has been excellent. Delivery has been as told and the products what I expected.”

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Posted 1 year ago

“Items are well described and prices are very good,postage is very reasonable and fast delivery”

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Posted 1 year ago

“I have only been using LightInTheBox for a short while really recommended you use it got some great bargains great service”

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Posted 1 year ago

“Great site and plenty of things for everyone - just scroll down to your heart's content. Happy shopping!”

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Posted 1 year ago

“Lightinthebox is one of my favourite shopping experiences, the process is smooth, and the items on sale are competively priced and great value, love it.”

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Posted 1 year ago

“ordered a few times, happy with the quality and service, well recomended.”

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Posted 1 year ago

“Everything I have ordered from you has been in perfect condition and arrived swiftly. I'm very impressed with the quality of my goods, the colors the shape and the making has been perfect and I'm very pleased with all my purchases.”

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Posted 1 year ago

“The parcel arrived quicker than I expected. The sweatshirt is of a lighter weight than a normal sweatshirt. It's more like a long sleeved t-shirt. The colour is bold and vibrant. I love the message and the dogs icon. It fits very well. Overall I am very pleased with this item and look forward to receiving the other items that I ordered.”

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Posted 1 year ago

“Lightbox has been fantastic in customer services, and their goods meet my expectations. Their dresses are really very classy. I recommend you download their App, and you will surely get a good deal.”

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Posted 1 year ago

“Nice to get larger sizes. Good quality. Quick delivery. Would buy other garments without question”

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Posted 1 year ago

“I bought a twinkle tree,I'm so happy with my purchase”

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Posted 1 year ago

“Got my two pairs of shoes very quickly . They fit perfectly and look like the( dogs bo%%ocks.) In English the words in brackets mean they are awesome . I really love them.”

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Posted 1 year ago

“The order arrived today. All of the orders were exactly as pictured and described, the quality is excellent and I am very happy with all of them. Thank you.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews