Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

“cheap poor quality garments. Said I could return but have to pay postage to China???? Offered me £7.50 instead and said I could keep garments. Decided to do this as had spent about £35. These I donated to Charity shop. Would not use again.”

Helpful Report

Posted 4 years ago

“Shipping costs were excessive, but more importantly, merchandise is shoddy, sizing is ridiculous (dress was small size on top and extra large on bottom, even though the whole dress was to be extra large, and I am small on top!) Two dresses, both a waste of money and time. And, I won't return to China. Going to contact my credit card company to take care of this problem.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. We are really sorry for the dress is not fit properly. Please be noted all our clothes are made according to the measurements indicated in the size charts which are provided on the product pages. Did you check our size chart when you placed this order? Based on our policy, we are unable to cover any shipping fee incurred for the return of non-quality products. But if you confirm the dress was made in different measurements from our size chart, we'd like to help you investigate this case further. If we confirm the dress was made incorrectly, we'll help you return it back for a full refund at our expense. I had conducted new Ticket ID =21581958 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“My order arrived - but it didn't specify where from. I should have probably checked. I had bought a wet suit which was terrible - cheap tacky and really poorly made. When I emailed saying I wanted a refund they spent two days telling me I would be better keeping the product and taking a 20 per cent gift off my next order. I had to insist I wanted to sent it back - then it emerged it was China I had to send it to. My post office said it would cost 16 pounds to send back an item worth 25 pounds - and because it wasn't tracked there was a high chance it would never get there!!!!!! So I am going to try and sell the wetsuit on gumtree and will NEVER EVER order anything from this company again.”

Helpful Report

Posted 4 years ago

Dear Claire, We are truly sorry for all inconveniences caused. I've checked your previous correspondence with my colleague. I saw you've mentioned the wetsuit being too large. However none of your 6 emails indicated that the quality was terrible. Based on the sizing problem, my colleague suggested a return, or to keep the item with a 20% credit or 10% refund as a commercial gesture. The return shipping wouldn't be refundable, a problem related to size cannot be considered as a quality issue, cause each of our clothing is e sold on our website with a detailed measurement chart (under the photos). However if there are quality problems, then you will be eligible for a full refund and you wont have to return the item back to us. Please share with us more details, and if relevant send us photos as evidence. We have send you an email (ticket 21578645) and we'll try our best to solve this to your full satisfaction! We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 4 years ago

“Bought 3 tshirts. Two tshirts were wrong size and the artwork was poorly done. Not terrible but not great. I may try get some one more time and give them the benefit of the doubt but this wasn't that good.”

Helpful Report

Posted 4 years ago

“The quality it offers in its products is good, however it has presented delays in the delivery of the product with respect to the shipments, so I have certain doubts as to whether they have faster delivery. The prices are accessible, the response to the quote that is made is slow, the product meets the standard specifications that the customer demands, which is very important when choosing the right purchase. If you improve these conditions, I assure you that I will regain my confidence in you and I will even make your improvement public so that my friends, family and relatives can buy your products. Thank you.”

Helpful Report

Posted 4 years ago

“The quality it offers in its products is good, however it has presented delays in the delivery of the product with respect to the shipments, so I have certain doubts as to whether they have faster delivery. The prices are accessible, the response to the quote that is made is slow, the product meets the standard specifications that the customer demands, which is very important when choosing the right purchase. If you improve these conditions, I assure you that I will regain my confidence in you and I will even make your improvement public so that my friends, family and relatives can buy your products. Thank you.”

Helpful Report

Posted 4 years ago

“If I could give this company a zero, I would. This is one of those companies we all laugh about. You order what seems to be exactly what you're looking for, only to receive something that has no resemblance to the item you ordered. Hilarious! You contact the company to organise a return and a refund, guess what, you have to return the item to China! They know this would probably cost more than the item itself and is likely to get 'lost in transit', so nobody ever bothers. It's a scam. Please please don't order from these types of companies, if the price seems too good to be true, it is! They sell everything, but deliver nothing...a lesson learned! ”

Helpful Report

Posted 4 years ago

Dear Catherine, We regret that we have send you a wrong item and inconvenience that followed. I have reviewed your ticket, and honestly feel like crying. We have send you a totally different item, and my colleague didn't follow our procedures correctly. For this case we can immediately fully refund you, without you having to return the product back. Only customer reason items need be returned, back. I also reported this to our sourcing manager, and he assured we will remove this item from our website. Please check my email (ticket #21577949) to find further details concerning your refund. Please don't hesitate to reply if you have any questions or doubts! We wish you a nice weekend! LightInTheBox Customer Service Team

Posted 4 years ago

“After looking for so long someone recommended me to this site and it has been amazing. Shopping online is now very easy and fast. The customer service is great , deliveries are done at affordable rates. i really like this site”

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Posted 4 years ago

“I am so happy using this site,it has made life really easy for me. The most exciting part is that they respond fast and their services will satisfy you. I really appreciate the way they treat and respond to Thier coustomers, their prices are very affordable. Try them today.”

Helpful Report

Posted 4 years ago

“I have been very happy shopping online with this company for sometime now. They have good customer relationship online and their delivery system is also very superb. this is the only company you will always deal with without any hindrances because you are safe. I definitely recommend this wonderful company to everyone.”

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Posted 4 years ago

“So recently a friend of mine introduced me in Lightin The box and l can't get enough of products . Your electronics were superb which l have to my mother-in -law and she loved it .5stars from me for making my relationship with my in-law working.🤩🤩”

Helpful Report

Posted 4 years ago

“It was really fun shopping with lightinthebox. I happened to purchase an electronic back then about 2months ago which was delivered to me at the appropriate time, I also purchased 2days ago and the same thing happened So I would highly recommend this to anyone to enjoy a very light shopping as the name implies.”

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Posted 4 years ago

“this is the only online platform in which I rely on buying clothes..its effective it takes order and delivers on time with the same quality you just saw while ordering unlike other online platform I truly love it..”

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Posted 4 years ago

“I've been buying clothes from his platform. They are so original exactly as seen on their galleries. Try and buy from here regularly. Don't waste your money going to other stores when u can get the best from this store. Patronised them and thank me later!”

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Posted 4 years ago

“An amazing service offer by LightInTheBox. I give a 5 star rating basically because of there delivery system which was awesome, well on time and i didn't have to go through any trouble!!! I will recommend LightInTheBox to anyone who takes delivery of product a top requirement to buy product. LightInTheBox deserves a 5 star rating!!!”

Helpful Report

Posted 4 years ago

“A friend of mine told me about this site, next minute, I ordered, I got my order, the delivery was fast and of good quality. If you are for a clothing online store, this is the right place.”

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Posted 4 years ago

“Are you looking to shop online for your clothing? Look no further, Lightinthebox will sort you. Their services are friendly and timely, fair prices you can return if the product is not what you had ordered for or doesn't for you. I recommend.”

Helpful Report

Posted 4 years ago

“DO NOT use this shop wrong products and refuse to return so 100% lies, have sent 5 requests and no answer except for we canceled your request and opened again, hahah very ridiculous, first and only time with Chinese shops, the by far most incompetent group of people or they just want to steal my money”

Helpful Report

Posted 4 years ago

Hello Ricardo, We are an honest seller and would definitely not obstruct your request to return your items. I saw you've requested the return of 3 products on the 7th of September. A total 3 tickets were created and 2 duplicates deleted. The remaining ticket was replied within 1 hour by my colleague. You've claimed that 2 of the 3 items are wrong, but refuse to send us photos as evidence. In order to make a claim, photos are needed as proof of this problem. We can help you returning the items without the photos, but please understand in this case we will not be able to cover your return shipping fees. We have send you an email (ticket # 21573037) to further assist you with this. Let us know if you are willing to send photos, or if not, we will immediately provide the return instructions. We are looking forward for your reply, LightInTheBox Customer Service Team

Posted 4 years ago

“I have so much loved and enjoyed your services LightInTheBox. Your fast delivery, good quality and affordable products, are really awesome. I never regretted shopping with you. Everyone I introduced to this site, never regretted shopping with you. They really enjoyed your services too. Thank you LightInTheBox for your services.”

Helpful Report

Posted 4 years ago

“My elder sister introduced me to this online shopping site, LightInTheBox. I really enjoyed their services with good quality and affordable products. After few weeks of shopping, I couldn't keep it to myself. So, I invited my friends and they so much loved it. Thank you for your services. LightInTheBox.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox Reviews