LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love LightinTheBox products. Really great variety of T-Shirts and good value on other products e.g. motorbike gloves and with the size chart it helps ordering the correct size. Delivery sometimes takes a little longer but you're kept up-to-date by email. Glad I found this company.”

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Posted 3 years ago

“Absolutely delighted with my purchase. The cat looks like mine and the quality is excellent”

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Posted 3 years ago

“Very happy with the overall service and purchases!!”

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Posted 3 years ago

“Great quality great price”

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Posted 3 years ago

“Bought for husbands birthday. He is just getting used to it as only had a few days, but so far so good. Would recommend to other seniors.”

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Posted 3 years ago

“Doesn't come looking like photo but style achieveable if you know what your doing.value for money will definitely buy again”

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Posted 3 years ago

“Great response from ordering to receiving very pleased 🙂”

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Posted 3 years ago

“I ordered 2 items both good quality and came within a reasonable time frame. I would definitely use again.”

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Posted 3 years ago

“Painless experience, everything well laid out and explained. You need to watch the size charts before ordering, they are not all the same”

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Posted 3 years ago

“Good product.but took 5 weeks to arrive.good costumer service explained the reason for delay. Happy ending.”

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Posted 3 years ago

“I ordered a number of solar light products for my garden and although they took a little while to arrive, I am pleased with them and they were good value. I thought at first that there was not much communication but then found a number of emails from them keeping me up to date in my junk file. I have since reordered again as the products look great in the garden.”

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Posted 3 years ago

“Excellent service quick delivery and excellent quality and price would recommend excellent.”

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Posted 3 years ago

“I AM VERY HAPPY FOR THE SERVICE THANKS”

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Posted 3 years ago

“Having 'discovered' this company, have made several orders & received items for self or family. Delivery times somewhat lengthy, but reliable. Packing as expected. Items such a T shirts well printed, although extremely thin material; too soon to judge but promising. Hence 4 'brownie' points!”

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Posted 3 years ago

“If I could I would give them no starts do not order from this website I order a two peace gym set and I only received the top and no shorts to match the customer Service is absolutely diabolical and they will keep telling you they get hold of you after 24 hours and then they will message you saying the exact same thing again”

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Posted 3 years ago

Dear customer, This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23180244 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 3 years ago

“Good value for money.Nice choice of colours and patterns.But I wish that the package had a bit more choices and sizes.i.e 6/7in the package.I will wait and watch for sometime.and then order another package.”

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Posted 3 years ago

“Cycling trousers arrived within 2 weeks”

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Posted 3 years ago

“Extremely happy with the sofa cover fits perfectly”

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Posted 3 years ago

“Very happy with the service and the quality of the items would use lightinthebox again and recommend them”

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Posted 3 years ago

“It’s a brilliant website fast delivery’s too amazing quality stuff”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews