LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“First time ordered online and the last! You are a terrible and unfair company and am so sorry didn't look up reviews before I ordered and would not have ordered. You don't even deserve one star. Can't believe you are still in business and probably wouldn't be for long! Very unhappy customer Donna Knaus”

Helpful Report

Posted 2 years ago

“I followed the measurements from the website & even ordered 1 size up. It took 25 days to deliver from purchase date yet the site says Shipping Time: Expedited Express4-7 business days. The jacket was flimsy but I could have lived with that. But I really doubt this is genuine leather, too thin. So the BIG problem was I ordered XL and what I got was more like a MED. Not even close to the site measurements. Looks more like a kids jacket. So the best part? I asked for a refund & here were the options. a) Keep the item and receive a reward of 20% of the product's value. b) Keep the item with a refund of 10% of the product's value. c) Return the item back for a refund. (this option is only for RETURNABLE items They then e-mail me saying it will cost 15-40$ just for a return AND I will lose the original shipping cost. So now I am stuck with a jacket I can't wear & likely I will get maybe 8 bucks backs when I paid 62 including shipping. SCAM-AVOID AT ALL COSTS!!!!”

Helpful Report

Posted 2 years ago

“Don't order from this company! I ordered a dress and receive the wrong dress and they wanted me to still pay for return shipping to get a refund! Their error at my expense! And the dress material was like a bed sheet. Very thin and cheap.”

Helpful Report

Posted 2 years ago

“Don't get fooled by the already mentioned excellent reviews. Both the quality of the cloth and size is wrong. you will order for men they will deliver you women cloth, delivery will be more than 30 days. Moreover, there is no refund or exchange available. Hence please stay away from this company and its product.”

LightInTheBox 1 star review on 29th April 2022

Helpful Report

Posted 2 years ago

“Dreadful company to deal with. Substandard quality clothing very very cheap materials used DO NOT PURCHASE FROM THIS COMPANY YOU HAVE BEEN WARNED. Refund policy is ridiculous over 8 weeks and still no refund. Very expensive mistake made.”

Helpful Report

Posted 2 years ago

“This company provides cheap shapeless items which look nothing like the photos advertised. Delivery is weeks and you’ll never ever get a refund no matter how many photos & emails you send. Be warned!”

Helpful Report

Posted 2 years ago

“Bought two gowns my size. Size 8. When I got them (took forever) they we’re awful cut. Way to small. Took them to seamstress that said they were not 8. One was a 4 and one was a 6. Loose threads. Shotty work. So disappointed and dissatisfied! I contacted them the day I received them fir a refund. They first offered to refund 15%, give me a 30% discount on next order. I told them I didn’t want. They said it was a made to size order. That’s BS. I ordered standard size. That’s there way of not refunding money. Don’t buy from here. Worst.”

Helpful Report

Posted 2 years ago

“Got an xxl jacket that an infant couldnt fit into. Company said hard luck I could get 20% back. Checked email and found out 4/5 of the items I had bought from them previously were broken, massively undersized or not remotely as described. Save some money by paying a bit more elsewhere and getting something usable.”

Helpful Report

Posted 2 years ago

“This company is a complete Chinese scam. The product is so terrible, it's actually garbage. I guess the only benefit was it bringing me to this site to read all the fake 5 star reviews. If you want a laugh, I suggest you head over there. Other than that, avoid this organization at all costs.”

Helpful Report

Posted 2 years ago

“If you want to send something back its a nightmare. No service and a lot of ignorance. It took 3 weeks to get the ordered product. They make website photos look good. When it arrives it looks totaly different and thin bad quality.Do not buy here”

Helpful Report

Posted 2 years ago

“Very bad company just a rip off, and they know it would cost more then its worn to send their goods back to China. They state Light in the box UK, so why can't the goods be return to the same UK return address on parcel. It’s Deliberate, that’s why. I will be reporting them to trading standards and also my credit cards company. I Suggest everyone does the same, It’s the only way these companies will get taken down.”

Helpful Report

Posted 2 years ago

“Do not use this company ,the 4 dresses I recieved where of awful material, the return process is so difficult and very pricey to send back to china from uk. Please save your money and dont use this awful company”

Helpful Report

Posted 2 years ago

“Do not order from this vile company. My item came late and I never opened the bag. Advised to send it back to China at a cost of £26 which I did……it then came back to me yesterday! £87 out of pocket, with an outfit I don’t need.I have since read so many reviews about their refund system. I am going to take it further as something has to be done about all this conning people out of money. Disgraceful.”

Helpful Report

Posted 2 years ago

“I paid for a painting in december 2021 with delivery in Bucharest. The product never arrived. I also paind again for shipping fees after the company promised to deliver it. Worse experience. If the product won't arrive until may 2022,I'll report the company.”

Helpful Report

Posted 2 years ago

“Wish I had read the reviews before I ordered. Garment nothing like in the picture material wise. Looks like cotton when it came more like cheesecloth really poor material. Didn't fit, sizings really weird I ordered XL I'm a size 14 didn't fit. I wouldn't buy anything again from this company”

Helpful Report

Posted 2 years ago

“Cheap rubbish. Sizes not correct. Unable to get a refund answer”

Helpful Report

Posted 2 years ago

“DO NOT BUY from this company!!! Same problem as others - shoddy product, long wait, sizing wrong, return - yes, pay to ship to China. Absurd... I normally check for reviews but my mistake this time.”

Helpful Report

Posted 2 years ago

“Ordered 3 items which were too big so I requested to return them their total cost came to £45.70… to return them to china I would have to pay £28!!!!!’ Thus I only get £17 of my money back !! DO NOT ORDER FROM THIS WEB SITE 😡😡😡😡”

Helpful Report

Posted 2 years ago

“Returns and refunds non existant. Once you buy that's it!. Waste of £163 rubbish quality, did not fit although they state true to size. PLEASE DO NOT GET RIPPED OFF. DO NOT TOUCH THIS COMPANY.”

Helpful Report

Posted 2 years ago

“Dress and top I ordered nothing like the pictures Dress in picture obviously made of different material the one I received was absolute rubbish not even the same cut Just printed cheapest fabric Complete waist of money Size bought was extra large hoping it would fit a 16 but it was tiny Do not use this company u have to pay to return to China BEWARE NEVER USE THIS COMPANY”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews