LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Everything good”

Helpful Report

Posted 1 year ago

“Bought a turtle necklace which is a lovely bright eyecatching colour, really pretty and great to wear on holiday with your sun dresses.”

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Posted 1 year ago

“I have ordered quite alot of items from Light in the box and I can say everything I have bought has been great quality.”

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Posted 1 year ago

“LITB has some great deals, unusual items & I enjoy buying on this site. Delivery time can be slow, but acceptable considering how far the items have to travel. I've had good experiences.”

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Posted 1 year ago

“I like the style of some of the shirts I have purchased and worn out”

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Posted 1 year ago

“My order arrived Much faster than I thought 👏”

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Posted 1 year ago

“A pleasure to do business with high quality products at fair prices delivered well.”

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Posted 1 year ago

“I'm delighted with my latest purchase and prompt delivery 😀”

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Posted 1 year ago

“Good quality products and quick delivery. Very satisfied.”

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Posted 1 year ago

“very respectable company”

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Posted 1 year ago

“I love light in the box. Found some awesome clothing styles on there. Price are great to. Will definitely continue shopping with them.”

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Posted 1 year ago

“Ordered a watch Feels and looks excellent quality.Well pleased.Have ordered again”

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Posted 1 year ago

“I was a little worried about ordering from this company however the item arrived in good time it’s fitting was good and it looked great. So I’ve ordered again confident the same service and great product arrive”

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Posted 1 year ago

“I bought New wrist bands for my versa 2 Fit bit from Light in the Box. The whole process was easy. Communication on what stage my delivery was at was excellent and it arrived on time. The bands are great quality for the price so all in all a very good experience. Would recommend Light in the Box.”

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Posted 1 year ago

“Is pretty good, the time off delivery all ways is delayed but is not that long. In rest is ok.”

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Posted 1 year ago

“The item I ordered was good quality and very reasonably price. It was too small but customer service have been very helpful in sorting that for me, good customer service”

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Posted 1 year ago

“All my purchases have been great quality and true to size. Delivery has been on time and in some cases earlier. Love the prices to.”

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Posted 1 year ago

“I wrote that the product you sent me is of very low quality. You can even say that it is worse than any rag. The quality is zero.”

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Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101708399 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Quality, enlarged versions of my original artwork, onto full front and back t.shirts, everytime. Sincere thanks from Scotland!”

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Posted 1 year ago

“Great long sleeved t-shirts. Well sized, nice to wear.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews