LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer services was so helpful! It wouldn’t give up until found a solution. It really went above and beyond, I would give 6 stars if I could.”

Helpful Report

Posted 3 years ago

“Wow, I love Light In the box prices, I’m not sure on quality yet. This is my first purchase. A later review will follow for their wig quality once mine has a arrived.Thanks for sharing, it helps me to win faster”

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Posted 3 years ago

“This service is much bigger and more efficient than I have thought. It takes a very short time to deliver the homes of the good and safely. Items can be easily taken to home. Also, these products are very high in quality. No damage was done even while transporting the goods home. An institution that can be said to be one hundred percent confident. Thank you.”

Helpful Report

Posted 3 years ago

“You can see on LightintheBox that there are many beautiful dresses. Quality is good. Be very careful: LightintheBox considers ALL dresses to be 'custom fit' even if you just pick a size on their drop-down menu, so it is not returnable. If it fits, and the color is what you envisioned, you will be very happy with the purchase.”

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Posted 3 years ago

“The light in the box made be ☺ It is verey good.”

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Posted 3 years ago

“There service is good. Keep it up. And keep rocking.”

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Posted 3 years ago

“This is great internet shopping webpage.The price,and timing are great, the quality toon the site is legendry site i used many time and i really enjoyed i reccomended for all people.”

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Posted 3 years ago

“Its a great site for online shoping like it keep it up”

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Posted 3 years ago

“Very good and ethantic information and very good plate farm for online shopping I recommend you to buy online things from this website”

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Posted 3 years ago

“This is amazing and awesome and very helpful to all people. I think it's very different than others service. They have a good quality and good honour. Thanks a lot .”

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Posted 3 years ago

“Nice great site for online shopping site i really like this site”

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Posted 3 years ago

“One of the best online shopping places I've ever shopped. Their service is top-notch. On my first order, I even got a discount! And even though pandemic going on, they delivered the product and with very much maintaining safety precautions. Highly recommended!”

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Posted 3 years ago

“Woow nice....”

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Posted 3 years ago

“Great online business. I am glad to meet this platform”

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Posted 3 years ago

“This website is pure scam, fraud. I ordered 3 t-shirts and only one looked like the picture, even one of the other two should have had a v-neck but had round neck. Also the materials were wrong, they said it was cotton but it was mainly sinthetic with a bit of cotton. And they were not cheap! Dont buy from this website”

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Posted 3 years ago

“This is recommend .good and really awesome experience .good experience for shop5”

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Posted 3 years ago

“Shirts are sized very skimpy and bear no resemblance to the actual cut for the size I ordered. Returns are a joke. You have to ship it back to China at your own expense.”

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Posted 3 years ago

“Bought some trousers quality was terrible had to pay half of what they cost on postage to return them. I am still waiting for my re fund they have sat in Chinese customs for over a month. Terrible scam do not use this site!”

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Posted 3 years ago

“I Love my new rings from Light in the box.Replaced my old wedding band.I would recommend them to everyone.Very informative and reliable”

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Posted 3 years ago

“Just luv these lighttwill be getting more of them thank you”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews