LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,110 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This not good as we acepect. Its service is very low and fees are high. So that is not capable that you think”

Helpful Report

Posted 4 years ago

“Its Amazing! Bought 3 tshirts. Two tshirts were wrong size and the artwork was poorly done”

Helpful Report

Posted 4 years ago

“Great and excellent company. Their price is affordable and the products are of good quality”

Helpful Report

Posted 4 years ago

“This online site is helpful...their customer service,price delivery returns all are very perfect...i like this site😍”

Helpful Report

Posted 4 years ago

“really this is the best. The quality it offers in its products is good, however it has presented delays in the delivery of the product with respect to the shipments, so I have certain doubts as to whether they have faster delivery.”

Helpful Report

Posted 4 years ago

“This is very good company.. I like too many companies but it is the best..it helps me so much.. It is very trusted company.everyone can buy anything in this company...so,thanks the company for everything...i love this company”

Helpful Report

Posted 4 years ago

“I like this site.”

Helpful Report

Posted 4 years ago

“Wow. It is so amazing. I am really so surprised. Because they provide me best service. Their products quality are so good. Thank you so much for this service.......”

Helpful Report

Posted 4 years ago

“Wow......... Amezing Shopping service ..... Such a great work for us and amezing products on this platform. I like it so much ....... Great quality.........”

Helpful Report

Posted 4 years ago

“This is really and amazing its provides the best services”

Helpful Report

Posted 4 years ago

“The LightInTheBox is one of the best shopping site.Their service is too good and treatable.LightInTheBox product collection is good and high quality.Their Trams and conditions is very effective. I'd 100% recommend them to any one doing online shopping, you wont regret it.So Every one Enjoy shopping from LightInTheBox”....Thanks..”

Helpful Report

Posted 4 years ago

“Great CX requires a customer-centric mindset... and a lot of careful work. This guide is your introduction to the basics: why CX is important, how to improve it through customer feedback and surveys, plus tips from 100+ CX experts and a report with plenty of CX trends and stats—so you have everything you need to start delivering an exceptional experience for your customers. Customer experience, also known as CX, is your customers’ holistic perception of their experience with your business or brand. CX is the result of every interaction a customer has with your business, from navigating the website to talking to customer service and receiving the product/service they bought from you. Everything you do impacts your customers’ perception and their decision to keep coming back or not—so a great customer experience is your key to success.”

Helpful Report

Posted 4 years ago

“It's good. I hope it will give more and more better service in the future. I am very comfortable with it. It works really well. Thanks everyone who are working behind this.”

Helpful Report

Posted 4 years ago

“Whoa, what a great and wonderful company. A with affordable price with good quality. Their customer are very listening and treat you with respect.”

Helpful Report

Posted 4 years ago

“Wow! Its very nice. This is one of those companies we all laugh about. You order what seems to be exactly what you're looking for, only to receive something that has no resemblance to the item you ordered.”

Helpful Report

Posted 4 years ago

“LightInTheBox is the best online shopping site for me. This must be the best shopping experience I have had in a while, the product was intact and perfect. Their products are affordable and can be shipped to anywhere in the world. This is such a great website. This website is very trustworthy. Everyone should use its.”

Helpful Report

Posted 4 years ago

“Really this is the best”

Helpful Report

Posted 4 years ago

“Asvertised as linen. It is not Very small XL...ordered according to chart. Nothing like XL. Much shorter than advertised. Cant wear it. Colour blue is not as advertised. Cheaply made for the $'s. I won't return, wouldn't waste my time. But will not recommend to anyone in future. False advertising.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am really sorry that the dress doesn’t meet your satisfaction. I am glad to help with your problems. ---Regarding the Fabric: We state the following information on the product page, below "Product Details": 【Fabric: Slub Fabric】 So this dress was not made of linen. We are sorry that you did not notice the information we provide. ---Regarding the Size and Color: We apologize for the size and color problems as you mentioned. We'll help you further check what caused the problems. Once we confirm the quality problems, we will take full responsibility of them and find a proper solution to help you out. I had conducted new Ticket ID =21585291 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Ordered the light up shoes for the kid and the shoes don't even light up. I get that things happen but no one attends to the issue to have it fixed. They will ignore you.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. We apologize for the LED light is not working. We are afraid the batteries of the shoes might not have been activated. I had conducted new Ticket ID =21585200 in our ticket center and provide instructions about how to activate the batteries. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Ordered some outdoor trousers,then discovered there were coming from China,tried to cancel within an hour of ordering but was informed that my order had already been shipped which I found highly unlikely,so now to get my money back I have to wait for my order to arrive only to have to send it back to receive 50% of my money back. Avoid this site”

Helpful Report

Posted 4 years ago

Dear customer, We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort. Thank you for your understanding and cooperation in advance.

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,110 reviews