LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,097 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,097 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery and some cheap products”

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Posted 1 year ago

“I find it easy to order and I receive my orders quite quickly very happy”

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Posted 1 year ago

“ITEMS were of the best quality value for the money and delivered very fast. The company also very often send e-mails informing me of special offers which can save you up to 60%”

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Posted 1 year ago

“Swift postage and good updates on tracking/ dekivery. However the item was poor quality tat from China and the sizing was not accurate.”

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Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101823554 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Sofia and Stefan are my 3 and 4 year old grand children, and they were delighted with their shirts.”

LightInTheBox 5 star review on 17th October 2023

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Posted 1 year ago

“The reason I have ordered from this company is because it offers different products and I like that.”

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Posted 1 year ago

“We have been happy with all items we have received from Light in the Box. All reasonabaly priced.”

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Posted 1 year ago

“Great selection. Great value. Super fast shipping. Great discounts”

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Posted 1 year ago

“Nothing involving humans is perfect but I deal with this company as they try to be as accommodating as possible. Their sizing needs a radical overhaul but the signs are promising. 5 stars 🌟 next time perhaps!”

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Posted 1 year ago

“The all round performance including delivery was outstanding excellent no better word for it thankyou”

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Posted 1 year ago

“excellent service”

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Posted 1 year ago

“I have been dealing with this company for some time now and their customer service has been excellent. When I did have a small problem, they resolved it to my complete satisfaction.”

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Posted 1 year ago

“Most of my buys have been lovely. One was shorter than expected but others fine. Love the designs. Quality good.”

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Posted 1 year ago

“Excellent. Will be back in the future but not for now anyway.”

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Posted 1 year ago

“Love the picture.it arrived well packed in good time. I have framed it and am very happy with it. I would highly recommend”

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Posted 1 year ago

“Wonderful online shopping experience. The clothes are fantastic. Will most definitely purchase again. Thank you lightinthebox”

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Posted 1 year ago

“Quick to arrive and excellent quality products”

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Posted 1 year ago

“I love the style of dresses. love the colours used very feminine and flattering”

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Posted 1 year ago

“Everything good”

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Posted 1 year ago

“Bought a turtle necklace which is a lovely bright eyecatching colour, really pretty and great to wear on holiday with your sun dresses.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,097 reviews