LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service non existent. Made a purchase and was charged but no order exists in their system. No way to get customer service without the non existent order number. Also when I made order the company was supposedly based out of Seattle. Nope. China. By the time I get my order of shorts (off I get my order) it will be winter. Never shipping with this company again. Beware!”

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Posted 3 years ago

“I have brought numerous wigs and I am really pleased with them. I would recommend. Good value for money cheapest wigs ever”

LightInTheBox 5 star review on 24th March 2021

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Posted 3 years ago

“I was charged for an order I did not place on 03-07‐2021. The same amount of my order was ŕeimbursed back to me the next day, 03‐08-2021 doubt you guy's will see this, or if you do, you won't reply oŕ try to rectify this problem! I'm not downloading your app to make an account. This is the 4th time I've tried to contact you. So far no one has responded back to me. I need to know who placed the order and who canceled it.”

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Posted 3 years ago

“I am very happy.! Veri nice and good quality. Thank you sooooo much! 🧡😘❤️💕💗💖💝💞💓😍🤩”

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Posted 3 years ago

“Very poor. Long delays, not helpful in location lost items, not willing to refund. Wouldn’t buy again”

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Posted 3 years ago

Dear customer, This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23190835 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 3 years ago

“Excellent service and delighted with my Fitbit Straps.”

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Posted 3 years ago

“The goods I recently ordered arrived in good condition. However, they took a long time to reach me because of an incomplete address. Also, it would be a good idea to know which courier is being used. I was told that it was in the Post Office whereas it was with Fastway Couriers.”

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Posted 3 years ago

“Light in theBox is a good shopping website with a variety of things. I was satisfied with the product that I received and i had somewhat of a good costumer service when i needed help.”

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Posted 3 years ago

“Very happy with the order recently But the delevery take long time”

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Posted 3 years ago

“Very poor quality Tshirts with thick shiny transfer of kitten on front will not be giving as a present as too cheap and tatty I would be too ashamed . Delivery was very slow and fortunately came too late for my grandaughters birthday so bought something else. Looking at all the reviews which I didn't read before buying I will not frustrate myself by returning this rubbish but donate to a charity shop where at least potential buyers can make a judgement though they will probably end up as dusters!!!Disappointed”

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Posted 3 years ago

“Beautiful purchase, I look forward to attaching it to my iPhone XR. So eye catching and pretty.”

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Posted 3 years ago

“Amazing website. Prompt delivery and the item was much better than expected. Thank you!”

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Posted 3 years ago

“Excellent good service”

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Posted 3 years ago

“We are very satisfied with our shopping experience and will be shopping with you again. Thank you”

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Posted 3 years ago

“When I was browserd this site everything looks beautiful so I ordered five women`s blouses and now I`m extremely disappoined . The items where nothing as like what they showed on the photos. VERY POOR QUALITY,different color,poor matirial......I will never use that site again. I do not recommend”

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Posted 3 years ago

“This was my first time to order from this site and I love it . Thank you very much and please keep doing the good sale so we will always buy from you . Thank you Keegan”

LightInTheBox 5 star review on 23rd March 2021

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Posted 3 years ago

“Exellent service quality goods many thanks Will order again soon !!!”

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Posted 3 years ago

“Very good item with trouble free delivery.surprised by the quality of the item for the price..”

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Posted 3 years ago

“I ordered a T-shirt with a squirrel printed on it. I had heard bad things about this site, so was a bit dubious about it. However, I was pleasantly surprised when the T-shirt arrived early and the squirrel print was extremely good. I will try this site again to see if it was just a one-off or to see if the other people were just unlucky.”

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Posted 3 years ago

“Have just received the last of three orders. They took quite a while but light in the box got to action and they arrived. The covers that have just arrived are beautiful. Well pleased.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews