LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received Item in a timely manner plus was fitted in very secure delivery package - definitely happy with the service.”

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Posted 1 year ago

“I have been very pleased with all I have receved from Lightin TheBox I have made comments but in future I'll leave on all I get in fact I receved a fleece dress so please have ordered 2 more for myself and one for my neice,”

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Posted 1 year ago

“easy to order, very good prices, always good quality for price, always advised of delivery day and approximate time of delivery”

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Posted 1 year ago

“Very easy to order from slight confusion with a couple of items. But easily resolved. Customer service extremely helpful 1 of the items didn’t quite look as it did in the picture The other item was ordered in 2 different colours but somehow when order placed both were same colour (probably my fault) but they helped and gave me discount of a re order Would recommend buying from them”

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Posted 1 year ago

“Recently bought a sweatshirt with dog on front. Picture gave impression of a soft material which it wasn't, however still very satisfied with it. Size just right and delivery quick and efficient. Emails from Lightinthebox kept me up to date and couldn't be more helpful. First time buyer and doubt it will be my last.”

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Posted 1 year ago

“Not worn the items yet but fit nicely and look forward to wearing them on holiday soon. Is a good website, kept in touch about delivery”

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Posted 1 year ago

“Very well made and great material, had to buy these 2 shirts as they remind me of my youth in the 80s.”

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Posted 1 year ago

“Easy to navigate the website. Regular update of the delivery .”

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Posted 1 year ago

“Thank you”

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Posted 1 year ago

“Good service everything you need in one go”

LightInTheBox 5 star review on 31st January 2023

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Posted 1 year ago

“Still waiting for order”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28055103 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Unfortunately this time the quality of the coat I purchased is incredibly poor and the colours are not as it was from the picture.”

Helpful Report

Posted 1 year ago

“This is the second time that I have used Light in the box and I am just about to make my third purchase now. I started with something small to test the system, and purchasing a heat/vibrating knee brace for a sports injury. The item arrived in good time, and a less than 20 GBP was a great bargain compared to similar products elsewhere. The success of this purchase led to my second, larger buy, spending over 60 GBP, on a couple of T shirts and a coat. The material on one T shirt wasn't great, but it was so cheap that it transitioned comfortably to work shirt, so no complaint there. My only real issue was the fact that, whilst everything was well packaged and arrived quickly, the coat was squashed into a bag that was far too small and was therefore very creased on arrival, needing dry cleaning just to wear. Other than that, things were quick, convenient and very well priced (even better with the app discount). So much so that I have recommended the site to others and am looking forward to many more new items very soon.”

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Posted 1 year ago

“My order was fast and reliable my product is just what I ordered and wanted”

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Posted 1 year ago

“Hi, LightInTheBox has been great and fast delivery on most items”

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Posted 1 year ago

“This is a good site to be on everything I've ordered has turned up and all being exactly as it should be thank you lightinthebox”

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Posted 1 year ago

“Hi I just love buying my clothes of here prices.are.low so easy to use helpfully staff friendly goods arrived on time safely I don't use.city anymore I always buy my chloes.of here iam.happy I choose.ur companie to buy my chloes from I'd give five Starr so 5 out of 5 brilliant keep up the goid work thank you so.much.cheers”

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Posted 1 year ago

“really nice goods and nice to deal with”

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Posted 1 year ago

“Delivery is very quick compared to AliExpress. Items I have received to date are impressive.”

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Posted 1 year ago

“Stunning cushion covers ,absolutely delighted with them and the wonderful service.Thank you so much MARY”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews