Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

“Really amazing apps good work and speed More work so beautiful apps, i ues the app Good jod do the app, the app process amazing process work i Proud of the app So use good really fast use So people’s go now use the app amazing app Reading so Nice i use good work So I'm sure nice App Everyone now use the app so app amazing app in i think good app I consider good app I'm sure good....”

Helpful Report

Posted 4 years ago

“Thank you lightin the box , your service is very good. I am proud in your service. I hope you continue give ours in your amazing service. You are very friendly . thank you for fast delivery . i like lightin the box for the best shoping store ,”

Helpful Report

Posted 4 years ago

“Really amazing apps good work and speed More work so beautiful apps, i ues the app Good jod do the app, the app process amazing process work i Proud of the app So use good really fast use So people’s go now use the app amazing app Reading so Nice i use good work So I'm sure nice App Everyone now use the app so app amazing app in i think good app I consider good app I'm sure good”

Helpful Report

Posted 4 years ago

“LightInTheBox is an excellent company, that have been in existence for long, they are well structured and can be relied on in terms of affordable price of goods, good delivery services and customer support, they keep their promises to customers and maintain a good relationship..i would recommend to anyone.”

Helpful Report

Posted 4 years ago

“LightInTheBox is very customer friendly, although I had my doubts at first but the way the relate with customers is quite impressive, their prices are quite pocket friendly and their delivery is swift and less stressful. They are recommendable for a stress shopping.”

Helpful Report

Posted 4 years ago

“They stole my money. Twice. They sent me the wrong item, and refused to refund. After a month of hastle, they sent me a credit to my lightinthebox account, which I can only use for a purchase twice that amount! Because of this, I dared to order another item to use that credit. Coupla days later, they canceled the order saying the item is not on stock. But they only paid a portion back, not the full amount. Customer service is one of the worst I have seen from the many online shops I have every experienced in my life. This site is a scam! Or the least I can say is that they might be legit but has a very poor customer relation policy.”

Helpful Report

Posted 4 years ago

Hello, We are truly sorry that you've received a wrong product. This is very grave and we take such issues very seriously. You are eligible for a full refund in cash, or replacement conform to your order. Please tell us your order number so we can verify your case. We are looking forward for your reply, LightInTheBox Customer Service Team

Posted 4 years ago

“Awesome services which are easy to navigate through.. I got my order in less than 48 hours. Great customer service. The product that I had ordered for came in handy.. Was perfect. looking forward to ordering again.”

Helpful Report

Posted 4 years ago

“🤬🤬I placed a order. Paid them... They took my money. Then stated there were fraud issues that is why they can not send my order. I was told it would be be back in my account within 3 to 5 days... Its almost a month and still no money!!!!! Don't support them.. They are stealing and a disgrace!!!! Where is my money!!!! 🤬🤬🤬🤬🤬”

Helpful Report

Posted 4 years ago

Dear Caroline, We are very sorry that our risk control didn't allow your order to proceed. Please note we refused your payment for your own best interest, to protect the card hold from fraudulent transactions. By now you should already have received your purchasing-amount back on your bank account. As you've still didn't receive it, I have asked the financial department to provide us more details concerning your refund. We will update you shortly by email (ticket #21606145). Please don't hesitate to reply this email if you have any concerns or doubts. We sincerly apologize for the disturbance. LightInTheBox Customer Service Team

Posted 4 years ago

“DO NOT BUY! Send not what you ordered !!!”

Helpful Report

Posted 4 years ago

“DO NOT BUY! I paid for a girls shrug and received a pink piece of material... Still waiting for explanation from customer service.”

Helpful Report

Posted 4 years ago

Dear Ms Commins, We truly sorry for having send you a wrong product. My colleague was able to confirm this problem yesterday and we are in the process of arranging a full refund. We also temporarily stopped selling the shrug, to avoid other customer facing the same disappointment as you've had with this order. Again we are very sorry that this happened. I have send you an email (ticket #21606124) including more details concerning your refund. Please don't hesitate to reply back if you have any questions or doubts. It will be our pleasure to help you! LightInTheBox Customer Service Team

Posted 4 years ago

“This is a terrible company. Don't listen to their promises; they won't let you return merchandise. The sizes are way off! It takes forever to receive the product, even when you pay extra. I learned my lesson twice. The first dress I ordered was too small in the jacket, but fit OK. For the price, I decided to order a larger size and use the larger jacket with the smaller dress. Well, it was way too big and in a different color than the first one. That plan didn't work! They must send you whatever is on their shelf. I asked to return one (I was willing to eat the cost of the other one) and was told that sizing is not an approved reason for return. Duh! This is a Chinese company who is only interested in your money. Run!!! Did I mention China?? It takes forever and the quality isn't that great either.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. As for your case, I am afraid that you got some misunderstandings. Please let me explain. --- Regarding the dress itself, it is a Made-To-Order product. It means we don't have a factory full of machine made dresses. Your dress was tailored just for you once you place your order. Based on our policy, we could not accept return for non-quality Made-To-Order products. You can check the return policy statement in following link. https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0 --- Regarding the size issue: Please be advised that all our clothes are made based on our own size chart. We provide the specific measurements for both the dress and the wrap of each size in our size chart. So you need to measure yourself first and refer to the size chart to decide which size to take. If you just pick normal size without refer to the measurements, the clothes always do not fit properly. We appreciate your kind understanding in advance. --- Regarding the color issue: It was found your 2 dresses were not placed at the same time. The second one was placed 1 month later than the first one. Please be noted slightly color difference might be caused by the different batch of vat for processing. Hope you understand it. I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =21601035 in our ticket center and provide some SPECIAL solutions for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.

Posted 4 years ago

“I loved shopping and had a great over all shopping experience with LightInTheBox; however, they have slow delivery process and the products that are recieved are not as good quality as expected. But they do have a really good customer support and I will definitely consider them again while shopping.”

Helpful Report

Posted 4 years ago

“Am so disappointed in lightin the box after trusting them they made me wait for over a long time..there shipping is very slow and the worst of all is that the goods are not good I received some spoilt products it made me very angry .but all the same it a good shopping platform”

Helpful Report

Posted 4 years ago

“Nice shopping experience with this company. Many times I'm here for shopping. In this company, I have a very good experience. I hope they will increase their satisfaction quality soon. I highly recommend them!”

Helpful Report

Posted 4 years ago

“Quality is not 100 & and duty fee is high but overall shopping experience is goof”

Helpful Report

Posted 4 years ago

“Honestly, I'm totally satisfied, this was my first order in LightInTheBox and I would say their service was best. Their customer support are very friendly too! I am looking forward to buy more from here and would suggest everyone to buy from her.”

Helpful Report

Posted 4 years ago

“Amazing ............ Such a great Shipping service . I like it so much Because it have a good quality and amazing products. So I am very impressed of his amezing service. Thnx”

Helpful Report

Posted 4 years ago

“Light In The Box is a very respected company, and Im happy that im one of their customers, even though with their great services which they offers to their customers, Im not satisfied 100% with their work, for instance the shipping fees and the shipping companies which they offers to my country are very limited and pricey, its not possible for me to spend another 10 or 15 dollars as an extra fee for shipping, plus the shipping carriers are very limited and some of them have problems in dealing with my country, another problem that I faced is that not all the products are available to me, I really hope that they will work on that, however, as an overall my experiment with this company was good, and I will buying from them again in the near future”

Helpful Report

Posted 4 years ago

“Its not good i dont like it .Its slow and very bad not 100% well so i give 3 stars .Its very slow and bad”

Helpful Report

Posted 4 years ago

“This is a really amazing commpany.this company deleviery is really good.this company is the best marketplace.this compnay servicr very good.fadt deleviry and 100% real product. I hope all people but the company products”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox Reviews