LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,109 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,109 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Strong sturdy construction. Good magnification”

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Posted 4 years ago

“Excellent service. Quick service.great prices”

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Posted 4 years ago

“My daughter loved her briefs she said”

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Posted 4 years ago

“Really happy”

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Posted 4 years ago

“Very convenient to shop in the LightInTheBox, very satisfied customer here! and when it comes to ship your order its awesome! ill recommend this to my friends and co-workers to make an easy and fast when they shop online. Also by talking to the customer service here is really helpful to provide good answer to your inquiries. So that ill rate this 5stars in this online shopping. love it!! -Chegs”

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Posted 4 years ago

“I would like to give yous a zero, but there’s no option for that. My delivery is not here. 2 times sent me money back because you’ve got none from the product that i was interested of. Bad service.”

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Posted 4 years ago

Good Evening Roland Berci , We are very sorry that you haven't received your order and would like to check where the package currently is.Unfortunately the order number you've indicated isn't valid. Can you please check again and give us a valid reference? The correct order number or a tracking number would also help us. Or you can easily contact our customer service from your account. We are looking forward helping you with this! LightInTheBox Customer Service Team

Posted 4 years ago

“Good quality!”

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Posted 4 years ago

“I bought two tops, both were fantastic quality, great design, good prices and good fit. Delivery time was fairly quick and was able to track it with no problems. I will be making more purchases and recommending it to other people.”

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Posted 4 years ago

“My experience through happy online shopping give an easy to access , fast delivery and have good quality product and also give me time choose what time I want to buy and I can choose a good products.I don't need to waste my time to go to mall to buy and its can give me time to bounding to your family....God blessed and thank you..”

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Posted 4 years ago

“Every single item that I have purchased has been the envy of everyone who sees them. The T shirt and hoodies are absolutely amazing. It is not just the quality of their goods but they are extremely good value for money”

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Posted 4 years ago

“The products in LightinThe Box are great and the prices are reasonable. They provide the best service for customers. There are so many discounts and offers.I'm really satisfied with this website. I highly reccommond this online shopping platform. Thank you LightinThe Box!!!!”

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Posted 4 years ago

“The customer service is preety much good!price range is normal!They are providing good products at lower price!i Am happy with the delivery process!Didn't get any bad experience about their service!hope they will continue their services like this!All the best for their future!”

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Posted 4 years ago

“This is great site for online shopping website.I am very happy to come to this website to shop. They have a very good customer service skills and their products are of good quality with reasonable quantity.There are so many online based shopping app or website but This is the best I have ever found. You can find a huge collection of different things. Delivery is so fast. All kind of products are very good quality. Overall I'm happy with their customer service. User friendly interface. Hats off to developer. Recommended for everyone .”

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Posted 4 years ago

“this is the best website for shipping any product. so i suggest that if anyone need shipping website you can use this website.”

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Posted 4 years ago

“I really enjoy with this.it is working very stable. Fast and easy to use premissions and good design.good and new update app. Work with it verry easy and well. Easy to work with it. Actualky i love this app. Each makeober is unique. I really like it. Achini gunawardhana”

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Posted 4 years ago

“I am so glad i found LightInTheBox. I highly recommend you use it this festive season. They have great prices and awesome products. I made my first purchase and wasn't disappointed. Got my order on time and it was as exactly described on LightInTheBox. I think LightInTheBox offers one of the best value for money you can get on online. I just love them. Thanks LightInTheBox.”

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Posted 4 years ago

“I love it's experience. The delivery is always in time. The product are authentic. Shipping of product is always in time and are handled with care perfectly. Query methods are also very good and simple. The time period of answering queries are also minimal and we don't need to wait longer for their response. Courier services are also friendly and act accordingly to the convenient.”

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Posted 4 years ago

“I just got my first order and I have one word WOW!!!! Love, Love, Love these cloths!! I had my doubts before I ordered because most sites plus size cloths are too small and I'm usually disappointment, but not this time!! The shipping was also really fast1 only took about 9 days to get to me. Love it!! I'll be back to buy more. For Sure!”

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Posted 4 years ago

“This website have best delivery and shipping and quick answer, i advise everyone to use it.”

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Posted 4 years ago

“I used to order online before this pandemic but most of online store that I've been through have a bad costumer service and a very unsatisfying product. I was shock when I got my first purchase here. The products are worth the price. They have this very nice costumer service and very satisfying products. I'll surely buy here again.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,109 reviews