LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,093 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Delivery is a bit slow but considering that most of the garments come from USA and beyond - they are worth waiting for. My last order came and I am very pleased with it. Also the prices chargred are super and reasonable. Thank you.”

Helpful Report

Posted 10 months ago

“This was a gift and turned out to be just what was wanted, reasonable delivery time, well made and looked good”

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Posted 10 months ago

“Love the colours and style really lovely I can't help myself I keep buying but love my purchases and would recommend Thank you very much”

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Posted 10 months ago

“it is a fantastic website for diversity of product, the delivery of items has been very good as well. no problems with that and it is a very good price for quality items that do last so it is an amzing service”

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Posted 10 months ago

“The only slight problem I have is the length of time it takes too receive the items I've ordered off of LightInTheBox, although I think some of the problem is caused by the shipping problems in the far east. If so I'm sure things will improve fairly soon,Ray.”

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Posted 10 months ago

“Beautifully laid out web pages of product available. Easy to follow ordering system.”

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Posted 10 months ago

“LightInTheBox offers great products, at very competitive prices, with top notch customer support too.”

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Posted 10 months ago

“Delighted with my top . Ordered from Ireland had it real fast was first time ordering so was nervous but ordering, am trilled”

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Posted 10 months ago

“Здравствуйте,благодарю вашу команду за ваше внимание и ответственность в вашей работе.”

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Posted 10 months ago

“Product does not work, I charged it for 24 hours and when I switch it on the is no sign of live, I down loaded the app and it device doesn't even show on my wifi network. Over all very disappointed, I tried to request a return. Process is very completed.”

Helpful Report

Posted 10 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible? Sincerely Megha Customer Service

Posted 10 months ago

“Happy Customer Very nice quality, Good Price too.”

Helpful Report

Posted 10 months ago

“This company has rather amazed me. In a good way. They present, via online images and brief, clear information, an enormous range of goods, all kinds of things. And the prices are so low that when I first bought some things, jewelry for instance, I expected them to look and feel really cheap and tacky. But not so! All the things I've acquired have really looked and felt good quality. I don't know how the business model works, but I do know this is a well run company:- orders work, payments work, delivery works, and the goods are just that - good!”

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Posted 10 months ago

“Really nice shirt. Good quality, true to size & arrived earlier than expected.”

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Posted 10 months ago

“Products and promotions are different between online and the phone app. I like the advantage of seeing more details on my lap top but loose the advanage of using my postage option whick I have paid for.”

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Posted 10 months ago

“I've only recently found this unusual site, it offers what many would regard as your usual items but also, if you're looking for something out of the ordinary or even something with a sense of humour, this is certainly top billing, and I will certainly keep calling on this collection of different time and time again, sizes are accurate and their uniqueness is temptation itself, I like it a lot, ENJOY yourself.”

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Posted 10 months ago

“I'm really not sure how I feel right now, initially I received my order and was happy enough, I only ordered a couple of said items, I went back to reorder and what I had initially paid €3.99 for had now gone up to over €31 each, so basically a scam?? I won't be ordering from this website again as they have lost my trust!! Beware if you think you will need more of something, order it all at the start or you might lose out like I have.”

Helpful Report

Posted 10 months ago

Dear Julie, We appreciate your feedback, and we understand your concerns about the change in pricing. We want to assure you that any adjustments in prices are carefully considered and are typically influenced by various factors, including production costs, availability, and market conditions. We understand the importance of trust and transparency in our relationship with customers, and we apologize if the change has caused any inconvenience. If there are specific items you're interested in or if there's anything we can do to address your concerns, please reach out to our customer service. We value your feedback and are committed to providing you with the best possible experience. We hope to have the opportunity to regain your trust and serve you better in the future. Thank you for bringing this to our attention. Regards, Megha lightinthebox.com

Posted 10 months ago

“The product was easy to purchase and was delivered on time. I will be buying again.”

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Posted 10 months ago

“They're very helpful.and they listen, and take on board what you say.great website...”

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Posted 10 months ago

“shopping with light in the box is a realpleasure and so easy”

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Posted 10 months ago

“Any clothes I bought lightinthe box have been true to size and exactly as described. I'm always happy with my purchases.”

Helpful Report

Posted 10 months ago

LightInTheBox is rated 3.8 based on 9,093 reviews