LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“"LightInThebox" It is a great way to buy and sell goods/products. Also if there was ever a problem with a seller or item. LightlnThebox has always stepped in and corrected the issue. Very cool that they have a support team always there too help.I love being able to buy or even look at different products on the regular.”

Helpful Report

Posted 4 years ago

“The truth is that Light the Box offers you the products you are looking for, with the best quality and at the best price. It is my favorite online store, they always give you a very pleasant shopping experience. The only bad thing is that shipments take a bit. Overall, I highly recommend them!”

Helpful Report

Posted 4 years ago

“I had an excellent experience. They answered my email promptly and assured me my order would be shipped in time. I received numerous tracking updates on my phone and the dresses are gorgeous. Well made, packed with care. I could not be happier with the quality as I was a little nervous at first. Some items from here may not be as they seem, but mine was amazing. Thank you!”

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Posted 4 years ago

“Very nice. Thanks for your service.”

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Posted 4 years ago

“Quality shipping....I got my delivery quite fast than other clients. But, their communication system was quite disappointing. They delivered the product at wrong place and called me to pick that up though the road was quite bad at my place.”

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Posted 4 years ago

“poor return procedures. but Very good product qualityand good customer care.Light In The Box is the best platform for shopping.”

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Posted 4 years ago

“me encanto los productos son de muy buena calidad se demora un poco en llegar pero vale la pena la espera estoy satisfecho con mi entrega”

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Posted 4 years ago

“Light the Box is one of the best Shopping platform I have ever seen... They are very helpful to their Customers... I love them for this... But, everything has good and bad side.... Light Box has also some, but I am satisficed by their services...”

Helpful Report

Posted 4 years ago

“Its an international shopping site has wide range of variety products.Its customercare and delivery options are good,but delivery time is littlebit long than expected.I love this site and has some great experience with it.I recomend it to others.”

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Posted 4 years ago

“This app is very helpfull for me I am very happy for found this app”

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Posted 4 years ago

“There are more products with reasonable price , when compared to others and i like to continue shopping in the near future also.”

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Posted 4 years ago

“Light In The Box is the best platform for shopping. They are really amazing and so sincere. their service, price, delivery are always perfect. I will like to recommend you all to once use it, you won't regrade it.”

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Posted 4 years ago

“Wow, what an amazing range of products for everyone, my entire family is celebrating the festive seasons with lightinthebox store. awesome product quality and designs. totally loved it. you are my new shopping destination.”

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Posted 4 years ago

“Light in the box shipping and shopping service give the best service i had ever got its such a good platform for shopping online it has some issue but their punctuality is great you can get benifites from them really they are the best🙉🙉🙉”

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Posted 4 years ago

“Excelente compañía de compras en línea de envío internacional!! La mejor de todas! Ampliamente recomendad,muy eficiente,puntual y responsable!”

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Posted 4 years ago

“Excellent store, they offer good service, they are reliable and responsible, I recently bought some products and everything arrived well. I recommend it”

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Posted 4 years ago

“Light In The Box is the best stage for shopping. They are truly amazing and genuine. Their administration, value, conveyance are consistently great. much obliged to you.”

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Posted 4 years ago

“Highly recommended store with a fast and excellent service. I purchased an article and when I had a problem with local customs, LightInTheBox promptly solved my problem without hesitation. I can only recommend this store to all my friends.”

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Posted 4 years ago

“Best online shopping company I came across, they have one of the best customer experience and are swiftly in delivery of Goods. Although they all have there flaw sometimes but I still rate them the best because of my experience with them”

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Posted 4 years ago

“really love the service , it's fast and secure , and it ships internationally , now I freely can shop from anywhere and receive what I want in time!”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews