LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Excellent first experience my parcel arrived earlier than expected will definitely be recommending you to all my friends and family”

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Posted 1 year ago

“Quality of items was excellent and the size fitted perfectly. Would definitely recommend a look at LightInTheBox web site. They have a great selection of clothes and accessories”

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Posted 1 year ago

“2 orders placed on 8th & 4th April are still being shipped with delivery expected by 18th to 23rd April. Not really happy as it is taking so long. This issue was quickly sorted and I am very happy with the outcome.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28622300 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“very please with my order.The up to date info was very possititive and I thank sincerely . Hope to do more buinness with you again Thank again Michael”

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Posted 1 year ago

“My three shirts are all very nice, feel good, decent stitching, etc. Unfortunately despite them all being XXL as ordered, one is a nice fit, one is a tight fit, and the third I can't get on at all. The shirts are great, the sizing is 'variable'.”

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Posted 1 year ago

“Great value for the money.”

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Posted 1 year ago

“Very pleased with my goods thank you”

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Posted 1 year ago

“Very nice app. Easy to use. All the money goes to the.... Just brilliant. Everything you need.”

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Posted 1 year ago

“I bought the t shirts for my son who loves them. they are very well made and the print on them is awesome.”

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Posted 1 year ago

“Have bought some really lovely dresses from Light in the Box. Items were delivered very quickly to Ireland. Really great value. Highly recommend”

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Posted 1 year ago

“Loved me dress. I am a size 10 - the dress is a little on the large size.”

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Posted 1 year ago

“All Good - Lightin The box have sent me several orders, very easy and straightforward to deal with, no hidden charges, delivered on time - good quality products - All Good”

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Posted 1 year ago

“Good delivery, great item can’t wait to be in the pool with the grand children. There gonna love them. Thank you.”

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Posted 1 year ago

“Always glad to wear well tailored cloths”

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Posted 1 year ago

“I recently purchased various hair pieces from Lightinthebox and I was very impressed with the quality, robust and secure packaging and on time delivery. I will definitely order again. Thank you Lightinthebox.”

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Posted 1 year ago

“The 2 dresses were 4 out of 5 because the sizes seem to be smaller than ordered. 18 uk comes as 16 UK”

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Posted 1 year ago

“Great stuff thanks 👍”

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Posted 1 year ago

“LightInTheBox is great shopping app with unique products that let there consumer have variety when shopping. From buying electrons to the latest fashions LightInTheBox has great products for everyone, I have frequently purchased from the a few times and all the product were as efficient. Great app to use recommend for everyone”

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Posted 1 year ago

“Really user friendly app and website. Great range of stylish, well made and affordable clothing.”

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Posted 1 year ago

“Excellent customer service. I had an issue and it was dealt with promptly.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28611419 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews