LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting trying to return and exchange my items. I do like the items but they were to big. I found it a little complicated when it came to returns. (eg taking pictures measurements, uploading, no address to send mentioned and paying for your return etc) whereas some websites are straight forward print labels and return.”

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Posted 2 years ago

“Love the clothing”

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Posted 2 years ago

“Brilliant service great choice of goods and they keep you up to date on the progress of the delivery of your goods, carnt fault them the goods are the size they say they are. Really pleased with everything I have ordered will be using them again.”

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Posted 2 years ago

“Lovely clothes well made and look so good”

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Posted 2 years ago

“I received a good quality product from you and I am happy with it. I would like to buy again in the future.”

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Posted 2 years ago

“Delivery can’t be faulted and tracking was great. Using the measurement chart provided I ordered a jacket one size bigger than the chart suggested, it arrived yesterday and I can’t get into it at all, I would need to have gone 3-4 sizes bigger at least. Bit disappointing just need to find a child who needs a gift now.”

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Posted 2 years ago

“Of the 2 purchases so far received, one was excellent, one was too tight in the sleeves but otherwise as expected. Could do with cheaper return methods.”

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Posted 2 years ago

“The wig I bought from Lightinthebox was really good. I'd previously bought two wigs from another site and they were much more expensive. They had far too much hair and didn't feel right when wearing them whereas the wig from Lightinthebox was nice and light to wear and I much preferred the color too. I like the combination of pale blonde and light grey. Looks nice. People I know just thought I'd had my hair colored, and said they didn't realize it was a wig. I'm now looking to buy another, I'm spoiled for choice but it's a good problem to have and I am enjoying looking.”

LightInTheBox 5 star review on 2nd November 2022

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Posted 2 years ago

“I have only been shopping with Light In The Box for a short while, and apart from some size issues, most of my experiences have been well. Because I am still reasonably new to internet shopping I wasn't sure as to what I would get, but I have been impressed with the service that I have received. In a way I am used to a slower mail order service where a company would ask you to allow for at least 28 days before they had even processed the order, let alone started to deliver it. From start to finish I only seem to be waiting around 3 weeks with you, which I'm reasonably happy with. Although some of my friends think that this is a long time especially when considering next day delivery is available with some companies. Personally I understand that it takes time to move goods around the world but I know that other people might not see this. I wonder if it might be a good idea to advertise this fact a bit more. I know that when I order there is an estimated delivery date, but this is something that so far I have only seen towards the end of the ordering process. Also whilst I understand the difference between shipping and delivery, I wonder if the words "Ships in 24hrs," that I have seen on some of the goods could be a little misleading! As for the goods themselves, I have seen an amazing range and there is quite a lot of stuff that I would like to buy. The only problem is the length of time that it is available for. I understand that seasonal goods come and go, after all, yesterday for example was Halloween and in a few weeks time we will all be celebrating Christmas. But I have placed goods in my cart which have soon gone before I have had a chance to actually buy them. Is this because you have a limited stock? and if so is there any way of actually knowing what you have or even if it will be available again some time in the future? I know that I have e mails encouraging me to buy before stock runs out, but sometimes I'm not able to buy what I would like to at the time. I don't normally buy clothes over the internet, as sometimes it's hard to know exactly what your getting, and could get something different. In a way this has happened here. I bought some leggings in the hope of soft cotton ones. Some of them were and these are the ones I like the most. When looking back at the order I see that they are marked up with the words Fashion. The others I ordered were very much like sports wear and have the words Sport, Yoga, and Sporty Athleisure in their description. It has taken me a while to understand the descriptions, but I am finally there and have a better confidence with future orders. I know that it may be difficult to do but maybe this could be reworded so as to assist those who might not choose to buy so much. Finally are the sizes. An interesting one here as I have gained a few pounds recently and did wonder how your clothes would fit. The leggings all do in XL and 2XL. The XL fit well enough but the 2XL fit a bit better. (I have some 3XL on order which should be interesting.) I was surprised that XL wouldn't be big enough as it normally does for other clothes that I wear. Also, I have had a pair that was marked up as one size and were a little on the small size, as well as some underware that I was expecting to be a bit bigger. However a part of this is a learning process which helps me to know what to look out for when buying so as to select the right size. In all, although there have been some diferences, I am happy with what I have bought and will be buying from you again some time soon. :-)”

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Posted 2 years ago

“Very pleased with the quality and colours of our canvas. Tracking of our item was very efficient.”

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Posted 2 years ago

“Every thing I have ordered has been good quality and a good size”

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Posted 2 years ago

“Fast delivery and really good quality suit. Fits perfectly.”

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Posted 2 years ago

“good products, fast delivery and low prices. it is incredible what one can find at LightinTheBox.”

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Posted 2 years ago

“caught fault the service ... great fit on sizes ,,, delivery been early every time too”

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Posted 2 years ago

“Prompt delivery. Good product. It was better than the original one”

LightInTheBox 5 star review on 1st November 2022

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Posted 2 years ago

“Very happy with the product thanks”

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Posted 2 years ago

“I ordered a hoodie but in wrong size, they quickly changed it for me after I emailed them. Full tracking on item which arrived exactly as described would recommend and use again.”

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Posted 2 years ago

“Stuff is pure rubbish and real issues with returning anything for refund - avoid!!!!”

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Posted 2 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. Actually, we can accpet any return request due to quality issue,ill-fitting... I noticed that our customer service has approved your return request but unfortunately, it seems that your package has not arrived our warehouse. But since that you returned the pakage in May, the return is too long, for your better shopping experience,we'd like to refund you first. If you are happy with the solution, please let me know. I will arrange it for you as soon as possbile. Sincerely, Customer Service

Posted 2 years ago

“My blouse arrived in good order and a lot quicker than my previous order, very pleased with my blouse, loved the material and a really good fit. overall a real good experience.”

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Posted 2 years ago

“Not happy with the service I am getting to receive my refund”

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Posted 2 years ago

Dear Clarie, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve service level. As previous communications, i guess that you are not satisfied with the form of refund. I have helped you to withdraw the refund to your original account. Could you help us to check your accout later? Feel free to contact me if you have further inquires about the refund. Sincerely, Chloe Customer Service

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,099 reviews