LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,099 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Quality of clothing very good would recommend”

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Posted 1 year ago

“Fantastic range of goods. Always something more to buy that I didn't know I needed until I saw it on line. Great, keep up the good work”

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Posted 1 year ago

“There are some good quality products for very good prices”

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Posted 1 year ago

“Very good in all that thay do as far as I am concerned”

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Posted 1 year ago

“Great choice and quality. Very fast shopping. Very reasonably priced. Will definitely buy again”

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Posted 1 year ago

“Very pleased with light in the box so far, quality items and delivery was quicker than expected”

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Posted 1 year ago

“Good Transaction - No Issues”

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Posted 1 year ago

“Complete misdescription on a number of items. Decsribed as faux linen mix and are 100% polyester as pre the label inside. Website guarantees quality and true likeness which isn't the case. A few items are Ok but it's very hit and miss No way to contact customer service. Overall don't waste your money.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101065639 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“All the items are great and the site is easy to navigate most arrive quickly and definitely within the time frame given I love this company”

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Posted 1 year ago

“Very nice clothes. Very pleased with most of them fitting Difficult situation is frustrating as there is no contact. Very frustrating. The set answers don't always answer questions. That puts me off a lot. I waste so much time in trying to find ways to contact them.”

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Posted 1 year ago

“Very quick & efficient”

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Posted 1 year ago

“Excellent products and service”

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Posted 1 year ago

“Excellent & reliable company, quality goods at great prices to. Definitely recommend. (also good tracking service)”

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Posted 1 year ago

“This is a good site. So far everything I have ordered has arrived, and there is tracking to see exactly where the items are while they are being processed and sent. There is a good range of items available, and unlike many other Chinese sites, if you pay attention to the supplied clothing sizing information, it is possible to choose the correct size.”

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Posted 1 year ago

“Received goods fast service”

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Posted 1 year ago

“Great item thank you and received in good time. Really pleased with the service and the quality of the item. Would definitely buy again.”

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Posted 1 year ago

“very very pleased with my purchase of cargo shorts will be ordering again”

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Posted 1 year ago

“Fabulous dress. Beautiful indian cotton size as advertised. Just ordered another colour.”

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Posted 1 year ago

“lovely range of clothes and comfortable styles, and reasonable prices easy-to-use website that allows you to save your favourite items I never buy clothes online, so using the size charts took some practice If ordering from the UK you may have to pay a customs fee. My order took longer than 3-5 days because I ordered many items, I should have placed 2 separate orders. However, the company did let me know what items would take longer and gave me some options. fast and polite customer service”

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Posted 1 year ago

“I will write a review when I receive my refund, which as yet has not happened.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,099 reviews