LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,134 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,134 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The warning lights are really good very pleased purchased 2”

Helpful Report

Posted 1 year ago

“Never got both my orders not happy I’d paid with PayPal so I thought I would receive my order so I’m going to request a refund”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101173223 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“I am very pleased with items received from LightinTheBox,thank you. Delivery is prompt & efficient”

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Posted 1 year ago

“This was a very fast and speedy delivery, couldn’t recommend them enough. The dress is of excellent quality too. Lovely material and strong, beautiful colours and fit is perfect too.”

LightInTheBox 5 star review on 18th July 2023

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Posted 1 year ago

“I am satisfied with the order. Only the iron I received seems to have been tested because it was wet and the container was wet. The plastic is also scratched. Doesn't look brand new.”

Helpful Report

Posted 1 year ago

“Disappointed with goods-not good size on dress and sandal straps not long enough to do up properly.customer service not good as I wanted to return them but was not satisfied with response.Wasted £50 but will not buy from you again”

Helpful Report

Posted 1 year ago

“I am very happy with my recent purchases from LightInTheBox. The quality of the products is really good and the selection of styles is great. Peter”

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Posted 1 year ago

“I have only recently discovered Light in the box . I have purchased some amazing Men’s Shirts , T Shirts and pants . They r good quality and quick delivery.”

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Posted 1 year ago

“Good service, arrived in good time, items fit well.”

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Posted 1 year ago

“So far so good 👍”

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Posted 1 year ago

“I have been very happy with my purchases”

Helpful Report

Posted 1 year ago

“all that i have bought have been great quality and delivered on time”

Helpful Report

Posted 1 year ago

“I was a bit nervous about using this company for the first time but was pleased with the service and the product. The item arrived in good time and was exactly as described and pictured. Very good value for money.”

Helpful Report

Posted 1 year ago

“Amazing quality for such low prices. I fitted out my son and husband in summer linen that was affordable. They look like models!”

Helpful Report

Posted 1 year ago

“I absolutely love this app for its extensive product selection, catering to all my needs. However, the delivery time can be lengthy. Also, the size guide can be confusing, as it differs from conventional charts. I worry if the product will fit well. Nonetheless, the app's team communicates well. Hoping they consider feedback to improve the customer experience fully. The maybe I'd review it for the 5 stars.”

Helpful Report

Posted 1 year ago

“The dress I ordered was sooo unlike the picture that my daughters and I all just burst out laughing! Instead of the beautiful dress with sparkly top half and vibrant flowing skirt, it came as a badly blurred photo print pattern on a hideous old fationed material at the top, with scruffy, unmatching stitching and a very dull colour skirt on the bottom. The power of photo enhancement to deceive the custom at its best! However, the company have now organised a refund and let me keep the dress so I will be taking it to a charity shop, hopefully there will be someone who'll enjoy it for a couple of quid! I would definitely NEVER by from this company again”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101173210 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“Very happy with the swimsuit. Colour and size are perfect. Delivery was professional and arrived on time.”

Helpful Report

Posted 1 year ago

“You are putting me and the rest of the world in the clothes we want to wear . Sometimes delivery is slow .”

Helpful Report

Posted 1 year ago

“Removed your app for not accepting returns rip of”

Helpful Report

Posted 1 year ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101162806 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 1 year ago

“Very nice garment. True to size and good price. Took a while to arrive.”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,134 reviews