LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,110 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company I ever dealt with, provided sub standard goods in totally useless packaging. Arrived damaged and had to return to CHINA!!! at my cost and now spent 2 months trying to get a refund. THIEVES, ROBBERS.”

Helpful Report

Posted 4 years ago

Dear Customer, We are sorry for the troubles you've encountered with this order and would like to help you solving this . Can you please tell us your order number? Items can be returned easily and return shipping fees will be covered fully, after we have confirm the goods are substandard or delivered damaged. We are looking forward helping you with this! LightInTheBox Customer Service Team

Posted 4 years ago

“So anyone else think it’s a coincidence that exactly 4 hours ago... a very high number of shoppers all submitted 5 star reviews in broken English (that’s clearly a translation software) stating how great this site was? Just saying 🤷🏻‍♂️”

Helpful Report

Posted 4 years ago

Dear Customer, We are truly sorry for all inconveniences caused. May we know if you've made an order on our website? If yes then tell us the reason of your dissatisfaction and also mention the order number. I can assure all our reviews are real and from genuine customers. We sell our goods around the globe and will ask our customers to review their purchases. We hope you will enjoy your weekend! LightInTheBox Customer Service Team

Posted 4 years ago

“F........ you”

Helpful Report

Posted 4 years ago

Hello We are truly sorry for all inconveniences caused. May we know if you've made an order on our website? If yes then tell us the reason of your dissatisfaction and also mention the order number. With this information we will then be able to help you. We hope you will enjoy your weekend! LightInTheBox Customer Service Team

Posted 4 years ago

“I love this website, it has beautiful things, I ordered some shoes and headphones a while ago and I loved them, they arrived in perfect condition and without any problem and in less time than I expected and the customer service is very good, really this website is great I recommend it, I really like it.”

Helpful Report

Posted 4 years ago

“really its very nice service. greater than Other online shopping services. Delivery also very fast and sure. Its better perfect and quick staff. Ask any thing Email, Telephone, Live Chat they ready to answers.so i want to tell all that's every product fresh produce. so nice and great and thank you!!!!!!!. this staff is best and amazing....”

Helpful Report

Posted 4 years ago

“Whatever In my personal experience it was a good option for online shopping. I found the best products at affordable prices. Best service providers. Excellent response for Return and Refund. On time delivery is one more reason that's why I prefer this then other e commerce websites”

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Posted 4 years ago

“The best shopping for your response”

Helpful Report

Posted 4 years ago

“It is my first time at Lightin TheBox. I find it different than others. I really like their customer policy. They also have good co-ordination in their work. It's nowadays going forward with their happy shopping policy. I like their service because of their fast delivery and quick returns and refunds. Hoping to see it going to be a better marketplace for everyone.”

Helpful Report

Posted 4 years ago

“Good shop and product quality os very nice”

Helpful Report

Posted 4 years ago

“Its been fine to be part of these shipping services. Although it delivers late but delivers in a good condition that is acceptable. Delivery services are good but not as fine as the other professional services. It needs to be updated and improved to make customers feel a good experience. Thank you”

Helpful Report

Posted 4 years ago

“Its one of most beautiful platforms that offer cloths and satisfy all of there customers. I really love it”

Helpful Report

Posted 4 years ago

“My shopping experience were so good.I could probably recommend this site to my friends for online shopping experience.Price are good and I like the fashion of the dresses.Got no problem shopping at all.thanks!”

Helpful Report

Posted 4 years ago

“Online shopping is very good and easy to pay money with in our homes but sometimes the order may be auto cancel due to some network or other technical problems it may happend any time its not good at all all other are ok in online shopping,some times we pay through cards it may be fails and we will loss our product so we will not get the products for fewer amount.In some festival season it very tough to order products because of network trafficing”

Helpful Report

Posted 4 years ago

“LightInTheBox is a great app. I was delighted with their products and especially with their excellent prices, in addition the delivery time of the product was fast, an extraordinary experience, in fact I have in mind to make a next purchase in a few days, since the process and problems were very easy. . That was what I liked the most. I recommend it 100%”

Helpful Report

Posted 4 years ago

“LightinTheBox is one of the great and awesome online shopping website, i would say its good one because I have also downloaded the app and used it for several days, in addition there are different kinds of brand available in this. So, I would recommend for those who love and used to online shopping to check this out.”

Helpful Report

Posted 4 years ago

“Good shop already i orderd some product and get the product, product quality is very good, sometimes daly delevery but 100% the deleverd the profuct.”

Helpful Report

Posted 4 years ago

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Posted 4 years ago

“Excellent website, I have already bought several times and everything has arrived in perfect condition and without any problem, it also arrives very fast and the customer service is very good, I love it.”

Helpful Report

Posted 4 years ago

“The best shopping company I have never found. I found best services here. The prices are very reasonable and less compared to other e commerce sites.on time delivery and excellent response for return is also the reasons that's why I prefer it. But the main think that made sad is not having any mobile application like other e commerce. I kindly request to start a mobile application.”

Helpful Report

Posted 4 years ago

“I personally like the shopping site and readily recommend it. The service is very swift and efficient and the quality of the products is dope. The products are also quite affordable. They are so good at packaging their product to make it look attractive and that's something to count for.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,110 reviews