LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,101 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Very happy with my purchases from LightInTheBox. I found shopping on line very easy - a great variety of items - spoilt for choice comes to mind. Great of you’re looking for something ‘different’ and not overly expensive. I would most definitely recommend to friends etc. I like that I was kept informed of order and delivery via email.”

Helpful Report

Posted 3 years ago

“Read all the reviews and I’m thankful I didn’t shop remove me from your mailing list also I’ll block this site”

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Posted 3 years ago

“Avoid this company. No acknowledgement if you attempt to return items on their online system. If you send things back to their UK returns address on the parcel they lie saying they don't use that address then later admint it's their UK Courier.”

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Posted 3 years ago

“I have made several purchases through LightInTheBox and been very happy each time. The products were great quality. I had to contact customer services on one occasion - I received a quick, helpful and reassuring response. I will definitely be using them again and would recommend LightInTheBox to everyone.”

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Posted 3 years ago

“good quality item and good service”

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Posted 3 years ago

“This is my second review . All was good bearing in mind the situation worldwide. Plenty of notifications on the movement of my parcel. The downside is that these notifications continue even though the product arrived a while ago. That needs sorting . Regards”

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Posted 3 years ago

“The goods are exactly as seen on line, which is very appreciated as more often than not, I have been disappointed & had passed the date of returning goods as I might not have opened them straight away & have lost a lot of money because I then could not use the goods. But with this site, not disappointed at all !!!”

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Posted 3 years ago

“Fantastic tee shirts,great material can't fault them this is my second order”

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Posted 3 years ago

“Items arrived safely and first class items”

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Posted 3 years ago

“The Dresses I received were outstanding, very good quality fabric, expertly crafted, beautiful overall look, just perfect.”

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Posted 3 years ago

“Look at the grammar in the “excellent” reviews - says it all!”

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Posted 3 years ago

“Impossible to contact. Password is declined and they don’t send an email to change it. Order still not arrived 11 days after they say has been shipped. Very poor.”

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Posted 3 years ago

“Top my husband bought would have fit a child. Postage to return was expensive. Avoid this company.”

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Posted 3 years ago

“Avoid at all costs!!!!! Bought the wife a dress believed it was coming from the UK took three weeks to get here….from China. Didn’t fit her so asked for refund, they said I’d have to post it back to mainland China which would be expensive so they wanted me to right it off, robbing gits leave well alone, I’ve reported them to PayPal, and the treading standards…”

Helpful Report

Posted 3 years ago

“It took a very long time, before we received the product. Compared to the pictures in the ads, the product had a much lower quality.”

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Posted 3 years ago

“Online shopping is very helpful. Verity of goods are in Online shopping. And the cost is comparatively less between normal shopping. And wide choosing options , for shopping so many Online platform .so Online shopping is really good. Sometimes we get damaged products but someny online shopping organizations provide return options.”

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Posted 3 years ago

“very nice and kind company. all who use it are very satisfied with its performance”

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Posted 3 years ago

“Great variety of quality products and easy shopping fast delivery, quality, and quick response if you need customer services.”

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Posted 3 years ago

“I like online shopping and light in the box made me happy.customer service is very fast and reliable and products with high quality . delivery is also fast . overall my experience is very good .”

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Posted 3 years ago

“This is the amazing i like it and i hope ervy once like it”

LightInTheBox 5 star review on 15th October 2021

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,101 reviews