LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,097 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,097 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Lovely unique clothing, fabulous prices, excellent customer service, highly recommend. Superb company”

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Posted 1 year ago

“Very pleased with the goods I have received from you, I will be ordering again.”

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Posted 1 year ago

“Very pleased with golf purchases”

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Posted 1 year ago

“Beautiful jumper, lovely quality and fits perfectly.”

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Posted 1 year ago

“Quality of goods is good to very good-delivery time has improved a lot.”

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Posted 1 year ago

“Good quality product and quick reliable service”

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Posted 1 year ago

“Great service good quality products”

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Posted 1 year ago

“I was waiting for the usual long wait but was suprised to get the parcel within the specified time frame. Said parcel was wrapped securely and intact. item was a good fit and good value for money.”

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Posted 1 year ago

“Have enjoyed looking at all items and getting things I need for Christmas thank you”

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Posted 1 year ago

“Good style and efficient company dealing with a good product.”

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Posted 1 year ago

“Love the selection of products which are advertised at a competitive price and are of a good quality Marketing is a problem and beware the tsunami of emails which follow the smallest interest - one a week wd be a huge improvement”

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Posted 1 year ago

“Good products, quick delivery and value for money”

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Posted 1 year ago

“I received my order in time and the material is so good”

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Posted 1 year ago

“I'm not happy! NEVER AGAIN.”

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Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101859359 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“I love your clothes.”

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Posted 1 year ago

“litb have away delivered on time with quality good and the fit is great and the fact they use the royal mail is great as if a courier im not too sure about getting my goods on time”

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Posted 1 year ago

“LightinTheBox is definitely the best online shopping available. The list of goods available is unending, all of which is first-class quality. I have never waited more than 2 weeks for any orders and everything has been packed expertly. Give yourself a treat...order your winter sweaters from LightinTheBox !!”

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Posted 1 year ago

“The delivery time between payment time and the goods getting to the customer in my own case is very satisfactory, that is the deliver products on time and the product are actually of good quality, what you ordered is what you are been given and thats amazing.”

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Posted 1 year ago

“Products arrived as promised in about 14 days. Good quality for the price, have just ordered again. Waiting for new arrivals.”

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Posted 1 year ago

“Very happy with my purchase good fit”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,097 reviews