LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,133 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,133 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Good product, fast delivery, correct sizing. All really important.”

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Posted 1 year ago

“Garments lovely fast delivery service”

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Posted 1 year ago

“I recently made 5 purchase's over two different days. The company kept me informed all the way to my front door with the progress of the order's from the items being picked off the shelf and quality checked , to when they left the depot, arrived at the out going and incoming ports/ airports and then being picked up by Royal mail and then the ETA at my address. I will be purchasing more items over the coming weeks and months.”

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Posted 1 year ago

“Good quality goods fast delivery”

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Posted 1 year ago

“I have purchased several items over a period of time and have only encountered one minor issue, which was dealt with speed and efficiency,so this has given me the confidence to use again and again.”

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Posted 1 year ago

“As our daughter is getting married in December, my wife decided to look for a small hat to go with her outfit. We spent a fair amount of time going up to London and visiting various shops but without success. When we resorted to using the computer to aid us, we came across LightInTheBox. Problem solved and a hat on the site was exactly what was required. I paid for the hat, then the company gave me exact details of when the garment was on its way.The information we received was precise and the hat was delivered at our address in the time slot as shown.”

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Posted 1 year ago

“Lovley iteams”

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Posted 1 year ago

“Excellent product and amazingly quick delivery thank you”

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Posted 1 year ago

“Very happy with the service and quality of the products look forward to more shipping days with them 👍👍”

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Posted 1 year ago

“Great products,and trustworthy”

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Posted 1 year ago

“No comment”

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Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101997846 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Received everything on time..it was exactly what I ordered and it really helps to read review before hand if you were not sure of size etc..I definitely will order again..thank you LightInTheBox”

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Posted 1 year ago

“First time buying from this company and it wont be the last. Very efficient in all areas. Quick delivery considering were it came from. Wish our delivery service was as quick. Love the calendar it will make my sister smile in a morning”

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Posted 1 year ago

“Very happy”

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Posted 1 year ago

“You get what you order at a great price defiantly value for money.”

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Posted 1 year ago

“Dear Sir/Madam, The shoes is beautiful elegant and comfortable. Yours faithfully S. Carter.”

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Posted 1 year ago

“everything I have ordered from LightinTheBox has been of good quality and true to the information about the product all items have arrived on the due date.”

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Posted 1 year ago

“Hello when I purchased my two items one was the white hoodie and tracksuit buttons and also I purchased the Spiderman hoodie I was a little disappointed because I thought it was gonna come in a different material I'm used to cotton what's fluffy like the other track suits so I think I'm made it with you what was unjust and unkind but when I wear my white tracksuit with the white hoodie with the orange dragon I was getting compliments all the time when I was wearing it so I'm really going to purchase the black version as well as soon as I get paid on Friday it's definitely a good purchase but it takes a long time to get here from China from the UK”

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Posted 1 year ago

“I have been buying items from LITB since 2010 and have never been let down yet. I highly recommend them.”

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Posted 1 year ago

“Very satisfied with my product, delivery very fast and plenty of emails to keep me up to date. Excellent service”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,133 reviews